NQ Service Delivery Manager: Retirement Plans

Fidelity Investments; Covington (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Fidelity Investments seeks a Nonqualified (NQ) Service Delivery Manager to act as the subject matter expert for NQ plan setup and best practices. You’ll work with plan sponsors and internal partners to deliver positive outcomes and grow networks across teams, focusing on annual enrollment events and improved sponsor/participant experiences.

The role emphasizes operational expertise, customer service excellence, and the ability to influence strategies with clients in a dynamic environment.

Qualifications

• 3+ years of retirement plan experience with plan sponsors.
• Bachelor’s Degree or equivalent work experience.
• Experience with Nonqualified Plans preferred.

Responsibilities

• Serve as subject matter expert for NQ plan setup and best practices.
• Interact with plan sponsors and internal partners to deliver outcomes.
• Manage annual enrollment events and improve sponsor/participant experience.
• Provide operational subject matter expertise to support Fidelity client services.

Skills

Interpersonal skills

Client communication

Problem solving

Education

Bachelor's Degree or equivalent

Job description

Fidelity Investments seeks a Nonqualified (NQ) Service Delivery Manager to act as the subject matter expert for NQ plan setup and best practices. You’ll work with plan sponsors and internal partners to deliver positive outcomes and grow networks across teams, focusing on annual enrollment events and improved sponsor/participant experiences.

The role emphasizes operational expertise, customer service excellence, and the ability to influence strategies with clients in a dynamic environment.