Service Delivery Manager - Infrastructure Operations, Workload Automation & Incident Response

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Opportunities for professional growth

Supportive work environment

Dynamic and fast-paced workplace

Access to cutting-edge technology andツ

Collaboration with diverse teams

Job summary

Ladders is seeking a Service Delivery Manager – Infrastructure Operations, Workload Automation & Incident Response to join a leader in IT space. This remote role oversees core infrastructure operations and workload automation services, ensuring strong performance and SLA attainment.

You will collaborate with internal teams, clients, and partners to drive accountability, resolve incidents, and improve service reliability across Windows, Linux, storage, backups, databases, and cloud platforms.

Qualifications

• 5+ years of IT infrastructure operations or managed services.
• Proven leadership of multidisciplinary technical or operations teams.
• Strong knowledge of Windows, Linux, storage, backup, database, and cloud technologies.
• Experience with workload automation platforms like Control-M, AutoSys, and Tivoli.
• BA/BS degree or equivalent experience, plus 2 years in a leadership role.

Responsibilities

• Manage daily delivery of infrastructure and workload automation services.
• Ensure achievement of SLA, KPI, and operational performance objectives.
• Lead during service-impacting incidents and escalations.
• Drive accountability across technology teams for issue resolution.
• Identify recurring operational issues and implement corrective actions.
• Maintain staffing, skills, and operational readiness across services.
• Manage relationships with clients and third-party suppliers.

Skills

IT Ops

Leadership

Windows/Linux

Storage/Backup

Databases/Cloud

Workload Automation

Education

BA/BS degree or equivalent

Tools

Control-M

AutoSys

Tivoli

Job description

For our client, we are seeking a Service Delivery Manager – Infrastructure Operations, Workload Automation & Incident Response to join the team of a leader in the Information Technology space.

This role will oversee the delivery of core infrastructure operations and workload automation services in a remote environment. The Service Delivery Manager will be responsible for maintaining strong operational performance, leading response efforts during major incidents, and ensuring service levels are met across critical technology functions.

This position requires close collaboration with internal technology teams, clients, and third-party partners to drive accountability, resolve issues, and improve service reliability.

Location: Remote

Compensation: $110,000 – $130,000 annually

Responsibilities

• Manage daily delivery of infrastructure and workload automation services
• Ensure achievement of SLA, KPI, and operational performance objectives
• Lead during service-impacting incidents and escalations
• Drive accountability across technology teams for issue resolution
• Identify recurring operational issues and implement corrective actions
• Maintain staffing, skills, and operational readiness across services
• Manage relationships with clients and third-party suppliers

Qualifications

• 5+ years of experience in IT infrastructure operations or managed services
• Proven leadership of multidisciplinary technical or operations teams
• Strong knowledge of Windows, Linux, storage, backup, database, and cloud technologies
• Experience with workload automation platforms like Control-M, AutoSys, and Tivoli
• BA/BS degree or equivalent experience, plus 2 years in a leadership role

Benefits

• Opportunities for professional development and continuous improvement
• Supportive work environment that promotes accountability and knowledge sharing
• Dynamic and fast-paced workplace
• Access to cutting-edge technology and tools
• Collaboration with diverse teams across the organization

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.