Service Delivery Manager

AI Trainer Jobs; United States; Remote; USD 34,000 - 55,000; Full time

Job summary

AI Trainer Jobs is seeking a remote Service Delivery Manager reviewer to assess AI outputs against operations workflows and policy, ensuring accurate escalation and stakeholder alignment. This contractor role emphasizes rigorous rubric use and clear reasoning.

Ideal candidates bring hands-on experience in service delivery manager operations, comfort with multi-page rubrics, and reliable part-time weekly availability; compensation is hourly and determined after interviews.

Qualifications

• Direct working experience in service delivery manager operations on real teams.
• Ability to apply multi-page rubrics consistently across long batches.
• Clear written reasoning naming the policy or workflow being applied.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current service delivery manager specialist operations workflows, playbooks, and firm policy for Service Delivery Manager assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.

Skills

Service Delivery Manager operations

AI workflow tooling

Bilingual experience

Job description

About the role

Service Delivery Manager is a remote review track for evaluating AI outputs across service delivery manager specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.
Service Delivery Manager specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.
Judge tool-use tasks and enterprise agent behavior. Operational judgment is the skill.

Responsibilities

• Review AI outputs against current service delivery manager specialist operations workflows, playbooks, and firm policy for Service Delivery Manager assignments.


• Grade tone, escalation logic, and stakeholder fit on a structured rubric.


• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.


• Capture the right next step so the modeling team can train on it.
  Track Operations & business review Work model Remote Independent specialist contractor Compensation Hourly rate confirmed after the interview process. Eligible from US

What you should bring

• Direct working experience in service delivery manager specialist operations on real teams for Service Delivery Manager work.


• Comfort applying multi-page rubrics consistently across long batches.


• Clear written reasoning that names the policy or workflow being applied.


• Strong attention to detail and the ability to flag when a prompt itself is the problem.


• Reliable async availability for at least 10 hours per week.

Role signals

Example tasks

• Grade a model's response to a real service delivery manager specialist operations ticket and rate workflow, tone, and escalation.


• Flag a missed escalation with the right severity tag and corrected next step.


• Adjudicate a disputed playbook call between two reviewers using firm guidance.


• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Useful experience

• Prior experience training, calibrating, or QA-ing operations teams.


• Familiarity with AI-assisted workflow tooling and its failure modes.


• Bilingual experience for cross-region operations.

Compensation and schedule

Hourly rate confirmed after the interview process.
Expected arrangement: contractor , with program-defined task volume and review pacing. Placement depends on current program demand and reviewer confirmation.

Skills used in matching

• Operational review


• Policy adherence


• Workflow judgment


• Stakeholder communication


• Service Delivery Manager specialist operations

Application boundary

Creating a specialist profile records your experience and preferences. Starting role intake is a separate action that attaches this role to your candidate record.

Specialist intake

The intake preserves your chosen role, the visible terms, and source attribution for reviewer context.

• 01 Confirm profile and eligibility details.


• 02 Attach this role deliberately.


• 03 Receive a human review decision or follow-up.
  Placement timing depends on program demand and reviewer confirmation.