IT Support Specialist

AI Trainer Jobs; United States; Remote; USD 96,000 - 138,000; Full time

Job summary

AI Trainer Jobs is seeking an IT Support Specialist for a remote review track evaluating AI outputs across IT support operations. Reviewers assess workflow correctness, policy adherence, stakeholder fit, and document the next steps so the modeling team can train on it.

This contractor role offers an hourly rate of $85, with remote US eligibility and flexible scheduling; ideal for operators with IT support workflow experience and strong attention to detail.

Qualifications

• Direct working experience in IT support operations.
• Ability to apply multi-page rubrics consistently.
• Clear written reasoning naming policy/workflow used.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against IT support workflows and policies.
• Grade tone, escalation logic, and stakeholder fit.
• Flag operational risk and policy-adherence gaps with severity tags.
• Capture the right next step for training the modeling team.
• Adjudicate disputed playbook calls using firm guidance.

Skills

IT support ops experience

Rubric-based judgement

Policy/workflow wording

Attention to detail

Async availability

Tools

AI tooling familiarity

Job description

IT Support Specialist is a remote review track for evaluating AI outputs across it support specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Category: Enterprise Workflow & Tool Use · Pay: $85 / hr · Location: Remote — US-eligible · Contractor

IT Support Specialist is a remote review track for evaluating AI outputs across it support specialist operations workflows.

Role details

About the role

IT Support Specialist is a remote review track for evaluating AI outputs across it support specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.
IT Support specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.
Judge tool-use tasks and enterprise agent behavior. Operational judgment is the skill.

Responsibilities

• Review AI outputs against current it support specialist operations workflows, playbooks, and firm policy for IT Support Specialist assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.

What you should bring

• Direct working experience in it support specialist operations on real teams for IT Support Specialist work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Role signals

Example tasks

• Grade a model's response to a real it support specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Useful experience

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Compensation and schedule

Hourly rate confirmed after the interview process.
Expected arrangement: contractor , with program-defined task volume and review pacing. Placement depends on current program demand and reviewer confirmation.

Skills used in matching

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• IT Support specialist operations

Application boundary

Creating a specialist profile records your experience and preferences. Starting role intake is a separate action that attaches this role to your candidate record.

Specialist intake

The intake preserves your chosen role, the visible terms, and source attribution for reviewer context.

• - 01 Confirm profile and eligibility details.
• - 02 Attach this role deliberately.
• - 03 Receive a human review decision or follow-up.

Placement timing depends on program demand and reviewer confirmation.