Service Delivery Manager

OMG Roofing Products; Rockford (MN); On-site; USD 85,000 - 115,000; Full time

Job summary

OMG Roofing Products, a division of OMG Inc., seeks a Service Delivery Manager to drive Lean Manufacturing and CI across the supply chain using a Kanban pull system to ensure on-time delivery. You will apply SIOP data to balance capacity with demand, review orders, and coordinate with internal and external teams to maintain material flow.

Strong organizational and communication skills are essential. The role emphasizes safety, cross-functional collaboration, and continuous improvement in a

Qualifications

• Experience with Lean Manufacturing and continuous improvement.
• Ability to analyze SIOP data to guide production plans.
• Familiarity with Kanban and inventory control practices.
• Strong organizational and communication skills for cross-functional teams.

Responsibilities

• Promote safety as the top priority for all OMG employees.
• Lead CI and Lean Manufacturing initiatives within the Service Delivery team.
• Use SIOP data to review capacity and adjust production or procurement options.
• Review daily orders against inventory and manage the Kanban system.
• Coordinate with internal and external supply chains to ensure material availability.
• Collaborate with the commercial team on events impacting the plan.
• Conduct weekly Kanban policy and process reviews across the value stream.
• Perform other tasks as assigned.

Skills

Lean Manufacturing

SIOP data

Kanban

Inventory management

Job description

OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western Massachusetts, OMG is an equal-opportunity employer prioritizing the safety of our employees and customers. The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence. OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and Minnesota.

Position Overview

OMG currently operates in two Divisions: OMG Roofing Products and FastenMaster®. OMG Roofing Products is a leading global manufacturer and supplier of value-added components for the commercial roofing industry. The FastenMaster Division manufactures and markets innovative, premium quality wood-to-wood fasteners that are engineered to enable professional contractors to complete building projects safer, faster, and easier. The Service Delivery Manager uses Sales Inventory Operations Planning (SIOP) data to ensure on-time product delivery. This key position demands strong organizational and communication skills to manage the flow of material through the value stream using our Kanban pull system. The Service Delivery Manager must have a strong understanding of product manufacturing and lean processes and will lead by example.

Position Responsibilities

• Promote Safety as the Number One priority of all OMG employees.
• Drive Continuous Improvement (CI) and Lean Manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
• Use our SIOP process to review production capability and recommend measures to improve output or identify alternative procurement options.
• Review daily orders against inventory levels and manage the Kanban system.
• Communicate with internal and external supply chains to ensure the availability of raw materials.
• Regular interaction with the commercial team to identify internal or customer-driven events that could impact the established plan.
• Conduct a weekly review to ensure policies and processes related to Kanban are followed throughout the value stream.
• Perform other tasks as assigned.