Service Delivery Manager

OMG Roofing Products; Agawam (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

OMG Roofing Products is seeking a Service Delivery Manager to optimize material flow using SIOP data and a Kanban pull system. The role demands lean leadership, strong communication, and cross-functional collaboration to meet customer demand.

You will review production capabilities, drive CI initiatives, and coordinate with supply chains and commercial teams. A hands-on leader with a Bachelor’s degree and ERP experience (QAD preferred) will thrive in this role.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong understanding of Lean principles.
• Strong communication, organizational, analytical, and mathematical skills.
• Familiar with SIOP (Sales Inventory Operations Planning).
• Proficient with MS Office and Excel; ERP systems experience (QAD preferred).
• Ability to use data to identify trends and drive CI.
• Team-oriented with hands-on leadership style.

Responsibilities

• Promote safety as the number one priority.
• Drive Continuous Improvement and Lean Manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
• Use SIOP to review production capability and procurement options.
• Review daily orders against inventory and manage the Kanban system.
• Communicate with internal and external supply chains for raw materials.
• Interact with commercial team to identify events impacting the plan.
• Hold weekly Kanban policy reviews across the value stream.
• Perform other tasks as assigned.

Skills

Lean principles

SIOP experience

Data analysis

Kanban

Communication skills

Team leadership

Time management

Problem solving

Ownership

Education

Bachelor’s degree or equivalent

Tools

MS Office Suite

Excel (Advanced)

QAD ERP

Job description

OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western Massachusetts, OMG is an equal-opportunity employer prioritizing the safety of our employees and customers. The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence. OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and Minnesota.

Position Overview

OMG currently operates in two Divisions: OMG Roofing Products and FastenMaster®. OMG Roofing Products is a leading global manufacturer and supplier of value-added components for the commercial roofing industry. The FastenMaster Division manufactures and markets innovative, premium quality wood-to-wood fasteners that are engineered to enable professional contractors to complete building projects safer, faster, and easier. The Service Delivery Manager uses Sales Inventory Operations Planning (SIOP) data to ensure on-time product delivery. This key position demands strong organizational and communication skills to manage the flow of material through the value stream using our Kanban pull system. The Service Delivery Manager must have a strong understanding of product manufacturing and lean processes and will lead by example.

Position Responsibilities

• Promote Safety as the Number One priority of all OMG employees.
• Drive Continuous Improvement (CI) and Lean Manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
• Use our SIOP process to review production capability and recommend measures to improve output or identify alternative procurement options.
• Review daily orders against inventory levels and manage the Kanban system.
• Communicate with internal and external supply chains to ensure the availability of raw materials.
• Regular interaction with the commercial team to identify internal or customer-driven events that could impact the established plan.
• Conduct a weekly review to ensure policies and processes related to Kanban are followed throughout the value stream.
• Perform other tasks as assigned.

Position Requirements

• Bachelor’s degree required or equivalent combination of education and experience.
• Strong understanding of Lean principles.
• Strong communication, organizational, analytical, and mathematical skills.
• Familiar with Supply Inventory Operations Planning (SIOP).
• Strong analytical and quantitative skills.
• Ability to use data to identify trends.
• Team-oriented approach with a desire to work in a hands-on leadership capacity.
• Good judgment, and excellent time management skills.
• Strong sense of responsibility and ownership plus a desire and willingness to institute change when needed.
• PC skills including experience with MS Office Suite, and advanced use of Excel a plus.
• Proficient with enterprise resource systems, QAD preferred.
• Positive can-do attitude.

Physical Requirements

• Ability to work in high noise areas and wear appropriate hearing protection devices.
• Ability to operate a motor vehicle while maintaining focus on safe driving and avoiding all distractions when behind the wheel, especially cell phones.
• The position requires the ability to regularly stand for long periods of time.
• Ability to walk, stand, stoop, kneel, crouch, crawl, use hands to handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance; and occasionally lift/push/pull/carry up to 25

Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation.