Service Delivery Manager

Randstad Digital Americas; Menlo Park (CA); Remote; USD 125,000 - 131,000; Part time

Benefits offered by this job

medical

prescription

dental

vision

AD&D

life insurance

short-term disability

401K plan

Job summary

Randstad Digital Americas is seeking a Service Delivery Manager to drive new service opportunities and align delivery with customer needs. You will collaborate with customers and internal teams across Snowflake engagements to design scalable service strategies and report on key metrics.

This contract, remote role requires a Bachelor's degree and extensive delivery experience. You will lead projects, guide teams, manage risks, and help grow the practice while delivering outstanding client

Qualifications

• 8 years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects.
• Track record of delivering on PS revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management).
• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field.
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development.
• Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises).
• Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).

Responsibilities

• Be a project management expert on all aspects of the Snowflake implementation and variety of project and services types
• Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices
• Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
• Proactively provide input into the development of Practices' policies, procedures and standards
• Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
• Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits - scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
• Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress
• Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake's products and marketing
• Determine areas for process improvements within both the client and Snowflake

Skills

Snowflake

metrics

Service Delivery

service strategy

Education

Bachelor's degree

Job description

Job Summary As a Service Delivery Manager, you will be driving new service opportunities, working with both customers as well as internal stakeholders. You will interact hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers' applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client's trusted advisor.

location: Telecommute

job type: Contract

salary: $91 - 95 per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

• Be a project management expert on all aspects of the Snowflake implementation and variety of project and services types
• Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices
• Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
• Proactively provide input into the development of Practices' policies, procedures and standards
• Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
• Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits - scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
• Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress
• Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake's products and marketing
• Determine areas for process improvements within both the client and Snowflake

Qualifications

8 years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects

Track record of delivering on PS revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management)

Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field

Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)

Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).

Skills

Snowflake,metrics,Service Delivery,service strategy

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance
• short-term disability
• 401K plan

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.