Service Delivery Engineer

Tetra Pak; Denton (TX); On-site; USD 60,000 - 86,000; Full time

Job summary

Tetra Pak is seeking a Service Engineer to lead field service for customers in the United States. You will perform preventive and corrective maintenance, troubleshoot complex issues, train operators, and support contract performance to keep food processing equipment operating at peak efficiency.

You will travel to customer sites, analyze issues, and ensure compliance with safety and quality standards while representing the company professionally.

Qualifications

• Up to three years of experience in maintenance, service, or installation positions.
• Educational background in industrial systems, automation, or process engineering.
• Solid understanding of mechanical, electrical, and automation systems.
• Willingness and ability to travel up to 90% of the time.
• Intermediate proficiency in English, both written and verbal.
• A proactive attitude with a strong commitment to customer service.

Responsibilities

• Travel to customer sites to: Perform preventive and corrective maintenance, troubleshooting, and installations
• Analyze technical issues and elevate when needed using standard operating processes
• Train customer operators and support production efficiency
• Monitor service contracts and contribute to business development
• Ensure compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team

Skills

Maintenance

Service

Installation

Automation

English proficiency

Travel readiness

Education

Industrial systems

Automation

Process engineering

Job description

Job Summary

Be the face of Tetra Pak. Deliver excellence where it matters most.

Job Description

As a Service Engineer, you’ll lead the charge in delivering high-quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance, you’ll play a key role in ensuring our equipment—and our customer relationships—run smoothly.

As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve.

This is your opportunity to build a meaningful career while helping us make an impact to be proud of —food, people, and the planet.

Tetra Pak is not able to consider applicants who require international relocation to the United States. Visa sponsorship and relocation assistance are not available for this position.

What You Will Do

• Travel to customer sites to:
  • Perform preventive and corrective maintenance, troubleshooting, and installations
  • Analyze technical issues and elevate when needed using standard operating processes
  • Train customer operators and support production efficiency
• Monitor service contracts and contribute to business development
• Ensure compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team

Profile Description

We believe you have

• Up to three years of experience in maintenance, service, or installation positions.
• Educational background in industrial systems, automation, or process engineering.
• Solid understanding of mechanical, electrical, and automation systems.
• Willingness and ability to travel up to 90% of the time.
• Intermediate proficiency in English, both written and verbal.
• A proactive attitude with a strong commitment to customer service.

Why Join Us?

• Supported to Grow: Advance your technical and leadership skills.
• Empowered to Deliver: Make a direct impact on customer success.
• Reach & Stability: Thrive in a global company with purpose and presence.

Pay Equity

Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This compensation range is based on a full-time schedule. The estimate displayed is just one component of Tetra Pak's total compensation package for employees. Other rewards include annual performance bonus, competitive benefits, and work-related allowances.

Annual Base Salary Range (ABS): $60,100.00– $86,400.00.

Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS.

Benefits: 401k company match, paid time off, paid holidays, health, dental, vision, life and disability insurance, paid parental leave, company credit card, and much more!

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.