Service Delivery Coordinator

Baker Hughes Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive private medical care

Life insurance

Disability programs

Tailored financial programs

Job summary

Baker Hughes Inc. is seeking a Service Delivery Coordinator to safeguard health and safety, manage contracts and quotes, coordinate multi-team job activities, and efficiently schedule resources.

You will act as the primary client liaison throughout prep, execution, and close-out, ensuring delivery aligns with client expectations and Baker Hughes standards. The role emphasizes risk assessment, escalation when needed, and strong collaboration across functions to prevent revenue leakage and support

Responsibilities

• Protect health and safety of personnel and the environment by following non-negotiables and processes.
• Understand and capitalize on contracts/quotes.
• Coordinate and monitor job activities across organizational boundaries.
• Schedule and dispatch resources according to job requirements.
• Serve as primary client contact from prep to close-out and manage the ongoing relationship.
• Escalate issues that could impact service delivery and follow Change Management processes.
• Ensure invoices align with contracts and support timely cash collection.

Skills

Coordination

Project management

Client relations

Scheduling

Risk management

Financial control

Job description

As a Service Delivery Coordinator, you will:

• Health, Safety & Environment:
  Protect the health and safety of personnel and the environment by conducting all activities in line with Baker Hughes’ non-negotiables, applicable processes, and cultural pillars.

• Contract & Quote Management:
  Ensure assigned contracts/quotes are fully understood and capitalized upon.

• Job Coordination:
  Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries.

• Scheduling & Dispatching:
  Responsible for scheduling and dispatching resources in line with job requirements.

• Client Relationship Management:
  Act as the primary contact for the client during job preparation, execution, and close-out. Manage the relationship to ensure business success for Baker Hughes.

• Risk & Escalation Management:
  Be familiar with the client’s process for Management of Change (MOC) and escalation. Ensure proper processes are followed when there is a risk of not achieving client objectives (e.g., requests to operate outside product specifications or execute work not aligned with Baker Hughes SOP). Promptly **escalate** issues that can impact service delivery.

• Financial Accountability:
  Ensure invoices align with contract/quote, prevent revenue leakage, and support timely cash collection.

Work in a way that works for you

• We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
• Starting early / finishing early
• Starting late / finishing late
• Flexibility within the day or week to get the job done
• Working with us
• Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

• Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
  

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.