Service Delivery Coordinator

Socket Fiber; Columbia Township (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Service Delivery Coordinator to enhance customer satisfaction through effective service installation management. This role involves working closely with customers, sales teams, and network operations to ensure timely execution of services. The ideal candidate will possess strong analytical and leadership skills, with a focus on customer needs and proactive problem-solving. Join a dynamic team committed to innovation and exceptional service, where your contributions will directly impact the success of the organization and its clients.

Benefits

401k Matching

Medical Benefits

Discounted Fiber Services

Qualifications

• 3-5 years of related experience in service delivery or order management.
• Strong managerial and leadership skills required.

Responsibilities

• Coordinate delivery and execution of timely installation of services.
• Manage relationships with vendors and track order statuses.

Skills

Analytical Skills

Problem-Solving Skills

Customer Service

Self-Motivation

Leadership Skills

Order Management

Time Management

Education

Bachelor’s Degree or Equivalent

Tools

Microsoft Office

Job description

Socket is a leader in business telecommunications providing business customers with a value-driven, customer centric alternative to the incumbent service providers. With our corporate headquarters in Columbia, MO, we serve locations across Missouri, including Columbia, Jefferson City, Sedalia, Warrensburg, Kirksville, Rolla, Warrenton, Troy, O’Fallon and many other cities across the state. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a highly skilled Service Delivery Coordinator to coordinate the delivery and execution of timely and successful installation of services. This role will work heavily with customers, the sales team, and network operations to ensure that the customer’s expectations towards the actualization of services are met.

What We offer:

• 401k matching
• Medical benefits
• Discounted fiber services

Primary responsibilities:

• Set customers’ expectations and establish timelines in regard to milestones and installation of services
• Provide firm order commitments on each order for customers to manage interval progress
• Implement the appropriate provisioning plans
• Manage relationships with vendors
• Manage escalations against vendors when dates are in jeopardy
• Track orders and provide status to staff and outside vendors/carriers
• Manage data integrity with regards to vendor information

Qualifications:

• Strong managerial, leadership, and technical skills
• Experience in order management
• Proficiency in Microsoft Office

Skills:

• Strong analytical and problem-solving skills
• Ability to meet deadlines and strategize when changes occur
• Proactive and very responsive to customer needs
• Able to present information and respond to questions
• Ability to calculate discounts, interest, commissions and percentages
• Bachelor’s degree or equivalent
• 3-5 years related experience
• Or equivalent combination of education and experience
• Self-Motivation
• Willingness to assume ownership

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!