Service Delivery Chief of Staff & Team Lead

Talentola

Berkeley Heights (NJ)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Talentola seeks a seasoned Chief of Staff/Team Manager to oversee multiple service delivery teams, aligning efforts with client expectations and company goals. You will drive strategies for efficiency, quality, and continuous improvement, while serving as the main client liaison and facilitator of cross-functional collaboration.

The role emphasizes leadership, communication, and performance analytics to sustain service excellence in a fast-paced environment.

Qualifications

Proven ability to manage multiple teams with strong leadership and interpersonal skills.
Excellent verbal and written communication to engage stakeholders at all levels.
Strong analytical and problem-solving skills with a data-driven approach.
Experience in developing service delivery processes and performance metrics.

Responsibilities

Lead and manage multiple service delivery teams, aligning with organizational goals and client requirements.
Develop and implement service delivery strategies to improve operational efficiency and client satisfaction.
Act as primary point of contact for clients, addressing concerns and ensuring timely resolution of issues.
Monitor service delivery performance metrics and prepare reports for senior management, identifying areas for improvement.