Service Data Analyst

Kempower Oyj; North Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) match

Annual bonuses

Onsite EV charging

Job summary

Kempower Oyj is seeking a Service Data Analyst to run the commercial and analytical engine behind field service, supply chain, and telemetry data. You will own the service P&L truth, automate fragmented workflows across Epicor Kinetic and Databricks, and build supply-demand models for our EV charging network.

Responsibilities include reconciling revenue, analyzing P&L leakage, and presenting findings to leadership; querying Databricks SQL to integrate telemetry with Jira and Epicor data; and

Qualifications

• 3–5+ years in business, operations, or financial analysis in manufacturing or supply chain.
• Deep Epicor Kinetic expertise with purchasing and inventory.
• Strong SQL (Databricks/Spark) and Python (pandas/PySpark).
• Advanced Excel skills (Macros/VBA) and familiarity with Power Automate.

Responsibilities

• Own service financials and profitability; reconcile revenue and LOB P&L leakage.
• Turn telemetry into insight by querying Databricks SQL; combine data sources.
• Build inventory burn-rate models and manage Epicor Kinetic PO workflows.
• Automate processes with Power Automate, Python, and SQL; phase out Excel macros.

Skills

Analytical thinking

Financial analysis

Operations analysis

Tools

Databricks SQL

Python (pandas)

Epicor Kinetic

Excel Macros

Power Automate

Job description

As a Service Data Analyst, you will serve as the commercial and analytical engine behind our field service, supply chain, and telemetry data. Bridging the gap between corporate finance, hardware telemetry, and daily operations, you will own the service P&L truth, automate fragmented workflows across Epicor Kinetic and Databricks, and build the supply-demand models that keep our EV charging network running seamlessly.

WHAT YOU WILL DO

• Own Service Financials & Profitability: Reconcile revenue, analyze P&L leakage, model warranty/goodwill exposure, and present Gross Profit/EBIT findings directly to leadership.
• Turn Telemetry into Action: Query Databricks SQL to analyze charger uptime and utilization, combining telemetry with Jira and Epicor data for a unified view of the business.
• Balance Supply & Demand: Build inventory burn-rate models, manage Epicor Kinetic PO workflows, and set safety stock levels to prevent stockouts without tying up cash.
• Automate & Modernize: Eliminate manual multi-system processes using Power Automate, Python, and SQL, phasing out legacy Excel macros in favor of scalable, AI-ready workflows.

WHAT WE OFFER

• Impact: Direct ownership of our service P&L, telemetry analytics, and operational automation roadmap, with high visibility and influence across both US operations and global data teams.
• Innovation & Collaboration First Culture: Work within a high-energy, entrepreneurial environment that values open communication, creative problem-solving, and cross-border teamwork.
• Comprehensive Day-1 Benefits: Enjoy full medical, dental, and vision coverage from your first day, including zero-premium healthcare options, plus a competitive 401(k) match and annual bonuses.
• Sustainability Perks: Take advantage of free, onsite EV charging at our facilities, allowing you to plug in and power up while you work.

WHAT HELPS YOU BE SUCCESSFUL

• 3–5+ Years of Experience: Background in business, operations, or financial analysis within manufacturing, supply chain, hardware, or industrial service environments (physical product exposure is required).
• Deep Epicor Kinetic Expertise: Daily hands-on experience managing purchasing, inventory, and part masters, plus proven capability building BAQs and dashboards.
• Strong Technical & Analytics Stack: Proficient in SQL (Databricks/Spark SQL preferred), Python (pandas/PySpark), Advanced Excel (Macros/VBA), and Power Automate or workflow tooling.
• Financial & Supply Chain Acumen: Solid understanding of revenue recognition, cost drivers, inventory modeling, and min/max safety stock planning.
• Builder Mindset: Self-directed, commercially minded, and naturally inclined to automate manual work out of existence. 3–5+ years of experience in business, operations, or financial analysis within manufacturing, supply chain, hardware, or industrial service environments, Experience with physical products, Deep expertise in Epicor Kinetic (purchasing, inventory, part masters, BAQs, dashboards), Proficiency in SQL (Databricks/Spark SQL preferred), Proficiency in Python (pandas/PySpark), Advanced Excel skills (Macros/VBA), Experience with Power Automate or workflow tooling, Understanding of revenue recognition, cost drivers, inventory modeling, and min/max safety stock planning