Service Credit Processing Technician

CalPERS; Sacramento (CA); Hybrid; USD 513,000 - 642,000; Full time

Job summary

CalPERS is seeking a Service Credit Processing Technician in Sacramento to support the Costing and Elections Team with clerical tasks, mail handling, and processing Service Credit Purchase elections. The role emphasizes accurate data handling, customer service, and adherence to established procedures.

The position offers a hybrid work arrangement and requires timely responses to inquiries while maintaining quality service within a public pension context.

Qualifications

• Clerical and administrative support for the Costing and Elections Team.
• Reviews and processes Service Credit Purchase elections.
• Responds to general inquiries and escalates to team members when appropriate.

Responsibilities

• Provides clerical and administrative support for the Costing and Elections Team.
• Reviews and sorts incoming and returned mail.
• Reviews and processes less complex and routine Service Credit Purchase elections.
• Responds to general inquiries and escalates as needed.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-531017

Position #(s): 275-713-1139-003

Working Title: Service Credit Processing Technician

Classification: OFFICE TECHNICIAN (TYPING)

Salary: $3,829.00 - $4,794.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity. To find out more about our Diversity, Equity, and Inclusion efforts, visit our website!

To take a look at CalPERS as a destination employer, view this YouTube video.

Job Description And Duties

Anticipated Interview Dates: We anticipate holding in-person interviews beginning September 28, 2026.

Do you enjoy working in a fast-paced environment where challenging and rewarding work is the norm? If you are interested in becoming part of a diverse workforce where talent, experience, and teamwork are valued, then this opportunity may be just what you are looking for! The California Public Employees' Retirement System (CalPERS) is seeking a Costing & Elections Team Analyst in the Member Account Management Division (MAMD) on the Costing and Elections Team. CalPERS invites you to apply for this employment opportunity on our Costing and Elections team to collaborate and promote a positive team environment while being open to new ideas and new processes.

Essential Functions Of The Job Include

• Provides clerical and administrative support for the Costing and Elections Team
• Reviews and sorts incoming and returned mail
• Reviews and processes less complex and routine Service Credit Purchase elections
• Responds to general inquiries (i.e.: telephone, Workflow inquiries, etc.) and escalates to designated team members when appropriate

Telework Information

This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.

Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

You will find additional information about the job in the Duty Statement.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Statement Of Qualifications

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

The SOQ must be typed, titled “Statement of Qualifications,” and each response must list all relevant experience, education, and training, including duties performed. The SOQ must not exceed one page in length.

• Please articulate your experience providing high quality customer service and how you incorporate quality into your daily work while handling multiple tasks, setting priorities, organizing your work, and addressing urgent issues as they arise.
• Describe the experience, education/training or transferable skills you possess which are related to the duties for this position, as outlined in the duty statement.

Minimum Qualifications

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under “Minimum Requirements.”

Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website.

Need help with your state application, resume, Statement of Qualifications, or interview preparation?

The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one-on-one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations.