Service Courier/Dispatcher

Mission Chevrolet Ltd; El Paso (TX); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Mission Chevrolet Ltd in El Paso, TX is seeking a Service Dispatcher/Courier to provide exceptional service in our service department. This full-time, hourly role offers $15-20 per hour based on experience, with biweekly pay.

The position requires strong organizational skills, proficiency with math and computer systems, and excellent communication. The dispatcher will manage the flow of service work, prioritize tasks, document repair orders accurately, and maintain professional relations with

Formación

• Experience in service dispatch or courier roles is preferred.
• Strong organizational skills and attention to detail are required.
• Proficient in basic math and computer systems.
• Good communication skills and ability to learn new software quickly.

Responsabilidades

• Implements and maintains an effective dispatch system.
• Schedules shop work to maximize productivity according to policy and technician level.
• Prioritizes and controls all comebacks for prompt attention.
• Ensures proper repair order documentation with times for each operation.
• Reviews job status and reports changes in time or estimates to the service advisor or customer.
• Maintains professional communication with service advisors, technicians and management.
• Keeps an organized and up-to-date repair log.
• Reviews repair orders to confirm work done and orders completed.
• Communicates job status with the next shift supervisor.
• Maintains a clean work area and professional appearance.

Conocimientos

Organizational skills

Math proficiency

Computer literacy

Communication skills

Adaptability

Descripción del empleo

Mission Chevrolet, a leading car dealership in theEl Paso area, is seeking a highly motivated and Customer Service-oriented individual to join our team as a Service Dispatcher/Courier. You will be responsible for providing exceptional assistance to our clients in the service department. This is a full-time, hourly position in the auto industry, with a competitive compensation of $15-20 per hour,based on experience paid biweekly. This is a team role, which requires excellent organizational skills, attention to detail, and proficiency in math, computer systems and have good communication skills. They should also be able to adapt to a fast-paced environment, thrive in a tech-savvy environment, and learn new software quickly. As a Courier you will need to plan, organize, lead and control the flow of service work through the service department in a professional and timely manner.

Automotive Service Dispatcher - Essential Duties

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service advisors, techs and management.
• Maintains an organized and up-to-date repair log.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Communicates job status with the next shift supervisor.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned by need of the company.