Service Coordinator Team Lead

Ingersoll-Rand; Kansas City (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Ingersoll Rand is seeking a Service Coordinator Team Lead to enhance customer satisfaction while managing a team across multiple locations. The role involves coaching, developing operational strategies, and ensuring effective team performance to drive service excellence. Ideal candidates will have a high school diploma and experience in a service-oriented environment, with a strong focus on customer relations and problem solving.

Benefits

Health care options including medical and prescription plans

Dental and vision coverage

Life insurance

401(k) plan

Paid time off

Employee stock grant

Qualifications

• Proficient in Microsoft Office applications required.
• Bachelor’s degree preferred or five years of equivalent experience.
• Experience with analytics software such as Tableau is a plus.

Responsibilities

• Recruit, coach, and develop the Service Coordinator Team.
• Ensure effective customer communications for all service events.
• Analyze orders and customer feedback to problem solve.

Skills

Customer focus

Problem Solving

Communication

Team Management

Project Management

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Salesforce

Tableau

Oracle

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Service Coordinator Team Lead
Location:Kansas City, MO; Denver, CO; Omaha, NE; Des Moines, IA; Minneapolis, MN

About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary
Our Upper Midwest Regionis hiring a Service Coordinator Team Lead to lead and motivate a high-performing team of Service Coordinators located in the 5 regional Customer Center offices, focused on driving customer satisfaction and service technician efficiencies. Monthly travel to Customer Centers in the region will be required.

Responsibilities

• Effectively recruit, coach, and develop Service Coordinator Team through effective performance plans and development planning.?
• Develop and deliver new hire, process, and systems training.
• Foster a customer service-centric culture across product lines
• Ensure effective customer communications for all service events
• Develop operational strategies to enhance team’s capability and enhance customer satisfaction.
• Create and deliver standard work, lead projects, and develop working knowledge of tools and processes
• Achieve goals by setting and tracking performance targets for team, analyzing variances, and initiating corrective actions
• Report on metrics and use lean tools to problem-solve and drive continuous improvement processes.
• Analyze orders, customer feedback, and market data to effectively problem solve, influence services growth, and implement new service solution ideas. ?

Requirements

• High school diploma or GED required.
• Proficient in Microsoft Office computer applications required.

Core Competencies

• Communicate professionally – Excellent relationship-building and interpersonal skills, including verbal and written communication skills.
• Customer focus – build team that can form strong customer relationships and deliver customer centric solutions to meet expectations and maintain customer relationship
• Manages complexity – makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Optimize work processes – know the most effective and efficient process, with a focus on continuous improvement
• Action oriented – readily takes on new opportunities and tough challenges with a sense of urgency, high sense of enthusiasm.
• Directs Work – provide direction, delegation and remove obstacles to get the work done. Provides appropriate guidance and direction based on individual and team capabilities
• Build Effective Teams – build strong-identity teams that apply their diverse skills and perspectives to achieve performance objectives and drive business results.
• Manages conflict – handle conflict situations effectively and settles disputes equitably
• Manage Service Inventory locations and rental fleets (repair status, location, etc.)
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
• Collaborates – building partnerships and working collaboratively with others to meet shared objectives to drive employee engagement.
• Being resilient – rebound from setbacks and adversity when facing difficult situations
• Situational adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations

Preferences

• Bachelor’s degree preferred, or five years of equivalent experience in a sales and service industry.
• Experience with analytics software such as Tableau is a plus
• Strong knowledge with Salesforce (or other CRM platform) and Oracle preferred.

Travel & Work Arrangements/Requirements
This position will be based at one of the 5 regional offices with travel required to the other regional offices for meetings, employee on-boarding and training, and other business needs as they arise. (up to 25% travel expected).

Pay Range
The total pay range for this role, not including incentive opportunities, is $70,000-90,000. The pay range takes into account a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location. Hired applicant will be eligible to participate in the incentive compensation plan applicable to their role.

What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.