Service Coordinator - STAR

Friendship Community Care; Russellville (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Friendship Community Care in Russellville, AR seeks a dedicated professional to manage a caseload in an adult day program, ensuring timely assessments, documentation, and IPP development in collaboration with the AD Manager and interdisciplinary team.

The role requires a Bachelor's degree or LPN license, strong communication with clients and families, and ability to work with the EHR system to track progress, goals, and billing documentation. This is a full-time, day-shift position.

Qualifications

• Bachelor's degree (B.A.) from four-year college or university and/or LPN license.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedure manual.
• Ability to effectively present information and respond to questions from groups of managers, clients, families/guardians, customers, and general public.

Responsibilities

• Manage a caseload of clients in an adult day program setting and ensure documentation is completed.
• Develop Individual Program Plans (IPP) for each client and monitor progress with the Interdisciplinary Team.
• Perform annual physicals, D&E assessments, and quarterly reports; maintain HIPAA-compliant records.
• Handle billing/administrative tasks and client communications with families/guardians.

Skills

Language skills

Mathematical skills

Reasoning ability

Education

Bachelor's degree or LPN license

Tools

EHR system

Job description

Job Details

Job Location: STAR Russellville - Russellville, AR 72802

Position Type: Full Time

Job Shift: Day

Job Category: Adult Development

Schedule: Monday - Friday, 7:30 AM - 3:30 PM, hours may vary based on needs of program

Pay: BOE

Education level: Bachelor's degree (B.A.) from a four year college or university and/or LPN license.

SUMMARY

Responsible for managing a caseload of clients in an adult day program setting and ensuring that all required assessments, documentation, and service elements including but not limited to progress notes, assessments, data collection, plan updates, incident/behavior reports, summaries, and billing-related documentation are completed in accordance with all regulatory and program standards. This role requires consistent communication with clients, families, and staff, as well as ongoing collaboration with the AD Manager and the Interdisciplinary Team to monitor goal progress, respond to individual client needs, and develop person-centered Individual Program Plans for each client on the assigned caseload.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Assures all clients assigned to caseload receive annual physicals, including physician prescription for Day Habilitation Services.
• Completes Yearly D&E Assessments on clients within two (2) weeks of receiving physical/prescription for Day Habilitation; client's annual assessment information assists in the development of the client's Individual Program Plan (IPP). Develops IPPs for all assigned clients, according to all licensing guidelines, including Adult Development goals/objectives specific to client needs and individualized schedules.
• Completes Quarterly Reports every 90-day period from time of client's IPP Yearly Meeting, including progress/lack of goals depending on data from daily goal entries/progress notes, behaviors, accomplishments, medical information, etc documented in EHR.
• Conducts Quarterly Meetings with assigned clients to relay progress/change on goal objectives and provide feedback on past 90 days. Send reports to client's families/guardians to communicate progress and concerns.
• Assures all goal/objective changes are completed as needed in EHR and communicated to instructors on bi-monthly basis or as needed.
• Manages tracking system of records on assigned AD clients, including Annual Physicals, Physician Certificates, Annual Meetings, Quarterly Reports, D&E Assessments, Permission Packets, Profiles, etc. Ensure all forms/reports are completed when due. Provides client Annual Review Checklists to supervisor to notify updated files.
• Delivers Physician Certificates to client physicians for review/approval of IPP.
• Completes/submits all information for billing D&E on clients assigned to caseload.
• Schedules/conducts annual meetings for assigned clients and invites their families/guardians/staff to attend.
• Assist staff in handling behaviors of clients assigned to their caseload.
• Assists clients and families in locating needed support/ancillary services.
• Works with nurses to ensure client health needs are met.
• Serves as liaison for public school referrals to ADDT program, including attending school conferences as requested by public schools.
• Serves as intake person for all client referrals not in Residential Program, including gathering necessary information for review by Admission Committee and providing to AD Manager for presentation to the committee.
• Audits monthly 10% of client case files to assure compliance.
• Attends weekly communication meeting with AD Manager and peers to address client/staff issues.
• Provides weekly Communication Report on assigned clients and Referral Report to AD Manager.
• Serves as Driver for participant day trips to various state locations. Driving may be required on as much as daily basis. Required to undergo periodic driving test and demonstrate proficiency in the operation of a motor vehicle, including passenger vans. Employee may also be required to drive his/her own personal vehicle at times and maintain adequate liability coverage on any personal vehicle used to transport participants.

This is a safety sensitive position.

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. And the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALITY ASSURANCE & HIPAA COMPLIANCE

To adhere to the following and comply with all Quality Assurance's & HIPAA procedures:

• The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.
• Consumer progress notes be maintained and completed daily or as needed on the prescribed forms.
• Consumer records must be maintained weekly, monthly, quarterly, and yearly. All information must be maintained in EHR and updated as prescribed by funding sources.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

QualificationsQUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree (B.A.) from four-year college or university and/or LPN license.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manual. Ability to effectively present information and respond to questions from groups of managers, clients, families/guardians, customers, and general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.