Service Coordinator - Social Worker (Memphis, TN)

Wesley Living; Memphis (TN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

PTO 4 weeks

8 paid holidays

Floating holidays

Benefits package

Retirement contributions

Lunch break pay

Education & training

Job summary

Wesley Living in Memphis is seeking a Service Coordinator to support seniors in our Graceland Gardens community. This full-time role includes conducting assessments, coordinating services, organizing wellness and educational programs, and providing crisis intervention while maintaining confidentiality.

You will advocate for residents, help them access programs like SNAP or Medicaid, and collaborate with local providers to improve aging-in-place outcomes.

Qualifications

• Bachelor’s degree or higher in human services field.
• Driver’s license required.

Responsibilities

• Case Management & Advocacy: conduct initial and ongoing functional assessments; help residents apply for programs like SNAP, Medicaid, and utility assistance.
• Service Coordination: establish and maintain relationships with local healthcare providers, home health agencies, and transportation services.
• Programming & Education: organize wellness clinics, financial literacy workshops, and social events.
• Crisis Intervention: provide immediate support and referrals during emergencies or transitions.
• Compliance & Documentation: maintain accurate, confidential resident files per HUD guidelines and privacy laws.
• Mediation: assist in resolving conflicts between residents or with management.

Skills

Case management

Advocacy

Crisis intervention

Time management

Education

Bachelor’s Degree in Human Services Field

Job description

Description

Service Coordinator - Memphis, TN

Full-time | 40 Hours a Week | $39,520 Annually

Wesley Living is a faith-based organization that has been managing affordable senior living communities in the Memphis area and beyond for over 50 years. We strive to follow our core values of Service, Compassion, and Integrity in all that we do. Guided by a desire to serve, our team members strive to make each day the best experience possible for the over 2,200 residents who call a Wesley Living community home. We’d love to have you join us in serving these deserving seniors.

• A generous PTO program (up to 4 weeks); accrual beginning immediately
• 8 Company Paid Holidays
• 2 Floating Holidays
• A Full Benefits Package
• Employer Retirement Contributions*
• Partially Paid Lunch Breaks
• Education Advancement & Training

*After 1 year of service

We are looking to welcome a self-motivated, empathetic individual who will provide excellent services to seniors living at our Graceland Gardens community. Using your knowledge of resources, you will perform service coordinator duties such as resident assessments, problem solving, and crisis intervention. You will use your interpersonal skills to advocate on behalf of the residents and coordinate educational, informative, and stimulating programs for them while maintaining confidentiality. This role is the bridge between residents and essential services that will help allow them to age-in-place with dignity. Multi-tasking and time management skills are essential in this job.

Key Responsibilities

• Case Management & Advocacy: Conduct initial and ongoing functional assessments to identify residents' needs. Help them apply for programs like SNAP, Medicaid, and utility assistance.
• Service Coordination: Establish and maintain relationships with local healthcare providers, home health agencies, and transportation services.
• Programming & Education: Organize wellness clinics, financial literacy workshops, and social events to combat senior isolation.
• Crisis Intervention: Provide immediate support and referral services during resident emergencies or transitions (e.g., hospital discharges or move-ins).
• Compliance & Documentation: Maintain accurate, confidential resident files in accordance with HUD (or relevant agency) guidelines and privacy laws.
• Mediation: Assist in resolving conflicts between residents or between residents and management to maintain a peaceful living environment

Equal Opportunity Employer. All positions subject to background and drug screening.

Requirements

• Bachelor’s Degree or Higher in Human Services Field
• Driver’s License