Service Coordinator - Shop Service

Cogent, Inc; Tulsa, Northern (OK, KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Employee Ownership

401(k) with Company Match

Profit Sharing

Culture of Innovation

Job summary

Cogent, Inc. in Tulsa, OK is seeking a Service Coordinator to join our employee-owned team. The role involves creating work orders, coordinating parts, scheduling, and communicating with customers and technicians.

Ideal candidates have an associate degree and customer service experience; willingness to travel occasionally and to participate in safety training.

Qualifications

• Associate’s degree or vocational degree in mechanics/engineering or equivalent experience.
• High attention to detail and accuracy.
• Able to work independently or in a team.
• Strong communication and customer service skills.
• Proficient with MS Office and Salesforce.

Responsibilities

• Create work orders for shop technicians to perform work.
• Acquire documents for technicians (parts lists, diagrams).
• Review inspections and prepare customer reports.
• Obtain pricing from vendors to prepare customer pricing.
• Procure parts, equipment, and tools for each job.
• Track purchase orders and forecast part arrivals.
• Schedule jobs with the Shop Service Manager.
• Update customer and sales team on job status.
• Work in Salesforce daily on shop service requests.
• Attend on-site and virtual training; travel may occur.
• Coordinate with sales/service to manage orders with excellence.
• Monitor quality from planning to completion.
• Handle warranties and returns to vendors promptly.
• Build relationships with internal and external customers.
• Complete safety training.

Skills

Attention to detail

Independent work

Team player

Communication

Customer service

Salesforce

MS Office

Gmail

Education

Associate’s degree or equivalent in mechanics/engineering

Tools

Microsoft Office

Salesforce

Gmail

Google Drive

Job description

• Pay or shift range: $26 USD to $32 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out.

Cogent is currently seeking a Service Coordinator for our Tulsa, Oklahoma facility. The ideal candidate will have an Associate’s Degree (minimum) along with previous experience in a customer service/order coordination/scheduling position. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.

Key Responsibilities of an Order Coordinator on the Shop Service Team include

• Create work orders for shop technicians to perform work on equipment
• Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)
• Effectively review technician inspections and prepare inspection reports for customer review
• Attain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customer
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Track purchase orders and forecast when parts will arrive
• Work with the Shop Service Manager to schedule jobs
• Assist the Service Manager with any change orders or modifications to the work scope
• Update the customer and sales team about the status of the job using appropriate communication methods
• Work in Salesforce daily, picking up requests that are Shop Service related
• Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)
• Utilizes the support and coordinates the work of the sales and service departments to ensure each order is managed with excellence
• Monitors quality from project planning through order completion
• Processes warranties and returns to vendors in a timely manner
• Develops and maintains solid relationships with customers, both internal and external
• Complete all necessary safety training

Skills & Qualifications

• Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal, and phone etiquette skills
• Proficiency in MS Office, including Word, Excel, Gmail, Google Drive, Salesforce

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to operate forklifts

Why Work With Us?

At Cogent, you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We Offer

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• A Culture That Values Innovation, Collaboration, and Respect

Make Your Mark with Cogent

This is more than just a coordination role—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Qualifications

Skills

Required

Decision Making

Advanced

Advanced

Expert

Expert

Advanced

Advanced

Multitasking

Advanced

Time Management Skills

Advanced

Interpersonal Skills

Advanced

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Motivations

Required

Self-Starter: Inspired to perform without outside help

Education

Required

High School or better in General Studies.

Preferred

Technical/other training or better in Mechanical Engineering or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.