Order Coordinator Manager – Shop Service
Cogent
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Benefits offered by this job
Job summary
Cogent, Inc. in Missouri is seeking an Order Coordinator Manager - Shop Service to lead our Shop Service Order Coordination team while actively managing their own workload.
This hands-on leadership role blends strategic oversight with daily execution to ensure timely service delivery. You will mentor and develop the team, coordinate estimates, scheduling, procurement, and customer communications, and partner with Sales and Operations to meet customer commitments while embedding Cogent’s ESOP
Qualifications
- High school diploma required.
- Associate’s degree preferred.
- Experience in field service coordination or service management.
Responsibilities
- Lead, coach, and develop the Shop Service Order Coordination team.
- Independently manage shop service coordination work, including estimates, scheduling, procurement, and customer communication.
- Distribute and prioritize work across the team to meet service timelines and customer commitments.
- Collaborate with Sales, Operations, and Service leadership to align expectations and resources.
- Develop, implement, and continuously improve standardized field service workflows.
- Establish, track, and report on key performance metrics for service coordination.
- Mentor team members through feedback, performance reviews, and development planning.
- Participate in leadership meetings, manager calls, and company initiatives.
- Support recruiting, onboarding, and training of new team members.
- Complete administrative responsibilities such as approvals and reporting.
- Embody Cogent’s core values and lead by example.
Skills
Education
Tools
Job description
Are you an experienced operations leader who enjoys staying close to the work while developing a high-performing team? Do you thrive in fast-paced service environments where organization, communication, and accountability drive success?
Cogent, Inc is hiring an Order Coordinator Manager - Shop Service to lead our Shop Service Order Coordination team while actively managing their own shop service coordination workload. This is a true hands-on leadership role ideal for a manager who leads by example, balances strategic oversight with daily execution, and takes pride in delivering exceptional customer experiences.
Cogent is a growing, employee-owned (ESOP) organization made up of best-in-class operating companies serving Industrial, Municipal, Commercial Building Trades, and Oil & Gas markets. Our employee-owners share in the success they help create and are empowered to make meaningful contributions every day.
The Order Coordinator Manager - Shop Service is responsible for overseeing the coordination of shop service work from start to finish, ensuring jobs are planned accurately, resources are secured, schedules are optimized, and customer expectations are met or exceeded.
In addition to leading, mentoring, and developing the Shop Service Order Coordination team, this role personally coordinates assigned shop service jobs, serving as a working manager who remains deeply connected to day-to-day operations.
- Lead, coach, and develop the Shop Service Order Coordination team
- Independently manage shop service coordination work, including estimates, scheduling, procurement, and customer communication
- Distribute and prioritize work across the team to meet service timelines and customer commitments
- Collaborate with Sales, Operations, and Service leadership to align expectations and resources
- Develop, implement, and continuously improve standardized field service workflows
- Establish, track, and report on key performance metrics for service coordination
- Mentor team members through feedback, performance reviews, and development planning
- Participate in leadership meetings, manager calls, and company initiatives
- Support recruiting, onboarding, and training of new team members
- Complete administrative responsibilities such as approvals and reporting
- Embody Cogent’s core values and lead by example
- A hands‑on manager who enjoys balancing leadership with execution
- Strong organizational and problem‑solving skills in a fast-paced environment
- Excellent communication skills with customers and internal teams
- Ability to manage shifting priorities while maintaining attention to detail
- A collaborative leader who builds trust and accountability within their team
- High school diploma required (Associate’s degree preferred)
- Proficiency in Microsoft Word, Excel, and email
- Valid driver’s license
- Field service coordination, operations, project coordination, or service management
- Experience managing or mentoring team members
- Salesforce or CRM experience (preferred)
- Office-based role
- Moderate to high-paced workload
- Occasional travel to other locations for training or collaboration
- Overtime may be required during peak service periods
- Competitive pay
- Employee Ownership (ESOP)
- 401(k) with company match
- Medical, dental, vision, and life insurance
- Generous PTO, paid holidays, and volunteer time off
- Leadership development and career advancement opportunities
This is not a desk-only management role. It’s an opportunity to lead a team, manage real work, improve processes, and make a visible impact—all while sharing in the success of an employee-owned company.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Are you an experienced operations leader who enjoys staying close to the work while developing a high-performing team? Do you thrive in fast-paced service environments where organization, communication, and accountability drive success?
Cogent, Inc is hiring an Order Coordinator Manager - Shop Service to lead our Shop Service Order Coordination team while actively managing their own shop service coordination workload. This is a true hands‑on leadership role ideal for a manager who leads by example, balances strategic oversight with daily execution, and takes pride in delivering exceptional customer experiences.
Cogent is a growing, employee-owned (ESOP) organization made up of best-in-class operating companies serving Industrial, Municipal, Commercial Building Trades, and Oil & Gas markets. Our employee-owners share in the success they help create and are empowered to make meaningful contributions every day.
The Order Coordinator Manager - Shop Service is responsible for overseeing the coordination of shop service work from start to finish, ensuring jobs are planned accurately, resources are secured, schedules are optimized, and customer expectations are met or exceeded.
In addition to leading, mentoring, and developing the Shop Service Order Coordination team, this role personally coordinates assigned shop service jobs, serving as a working manager who remains deeply connected to day-to-day operations.
- Lead, coach, and develop the Shop Service Order Coordination team
- Independently manage shop service coordination work, including estimates, scheduling, procurement, and customer communication
- Distribute and prioritize work across the team to meet service timelines and customer commitments
- Collaborate with Sales, Operations, and Service leadership to align expectations and resources
- Develop, implement, and continuously improve standardized field service workflows
- Establish, track, and report on key performance metrics for service coordination
- Mentor team members through feedback, performance reviews, and development planning
- Participate in leadership meetings, manager calls, and company initiatives
- Support recruiting, onboarding, and training of new team members
- Complete administrative responsibilities such as approvals and reporting
- Embody Cogent’s core values and lead by example
- A hands‑on manager who enjoys balancing leadership with execution
- Strong organizational and problem‑solving skills in a fast-paced environment
- Excellent communication skills with customers and internal teams
- Ability to manage shifting priorities while maintaining attention to detail
- A collaborative leader who builds trust and accountability within their team
- High school diploma required (Associate’s degree preferred)
- Proficiency in Microsoft Word, Excel, and email
- Valid driver’s license
- Field service coordination, operations, project coordination, or service management
- Experience managing or mentoring team members
- Salesforce or CRM experience (preferred)
- Office-based role
- Moderate to high-paced workload
- Occasional travel to other locations for training or collaboration
- Overtime may be required during peak service periods
- Competitive pay
- Employee Ownership (ESOP)
- 401(k) with company match
- Profit‑sharing bonuses
- Medical, dental, vision, and life insurance
- Generous PTO, paid holidays, and volunteer time off
- Leadership development and career advancement opportunities
This is not a desk‑only management role. It’s an opportunity to lead a team, manage real work, improve processes, and make a visible impact—all while sharing in the success of an employee‑owned company.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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