Service Coordinator-Newberry Heights

National Church Residences; Madison (WI); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical & Rx – 3 plan options

Healthcare Flexible Spending Account

Fertility & Family Building Support

Parental Leave 100%

Dental & Vision coverage

Life & ADD insurance

Disability coverage

Flexible Spending Accounts – dependent

Well-being Programs & EAP

Retirement 3-5%

Tuition reimbursement

PTO & 9 holidays

Job summary

National Church Residences seeks a part-time Service Coordinator in Memphis, TN to advocate for residents, coordinate programs, and connect residents with community services. You will build liaisons with agencies, identify cost-effective resources, and develop a resource directory while ensuring high-quality customer service.

The role requires a Bachelor’s degree in social work or related field and at least two years delivering social services to seniors or families.

Qualifications

• Bachelor’s degree in social work or related field preferred.
• Two or more years delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.

Responsibilities

• Advocate, organize, problem-solve and deliver results for residents.
• Coordinate programs and activities for residents.
• Liaise with community agencies and service providers; seek new services.
• Identify low-cost service providers and negotiate discounts.
• Engage residents to identify needs and make referrals to community agencies.
• Develop a Resource Directory listing state/local providers.
• Sponsor educational events on health care, agency support, life skills, and referrals.
• Provide quality customer service addressing concerns and assisting with needs.
• Assist residents in accessing housekeeping, meals, transportation, personal services, and other aid.
• Monitor and relay feedback from residents and families.
• Manage internal/external relationships with effective communication.

Skills

Advocacy

Organization

Problem-solving

Results delivery

Education

Bachelor's degree in social work

Job description

Job Description: Competitive Pay – Awesome Benefits! Work Type: Part Time Location: Newberry Heights-50 units located: 5819 Newberry Ave Memphis, TN 38115 We are seeking Service Coordinators who will share our vision to advance better living and care for seniors!

Key Responsibilities

• Demonstrates ability to advocate, organize, problem-solve, and provide results for the residents served
• Assume responsibility for coordinating programs and activities for residents
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents.
• Identify low-cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
• Develop a Resource Directory that includes a listing of state and/or local service providers
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Provide quality customer service to all residents, addressing concerns and assisting with basic needs
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
• Monitor, document, and relay any feedback or concerns from residents and their families
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills

Qualifications

Education: Bachelor’s degree in social work or a related field preferred. Experience: Two or more years of experience delivering social services to elderly and/or family populations preferred. Working knowledge of supportive services and local community resources. Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account.
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support.
• Parental Leave paid at 100% for four weeks.
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage.
• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking.
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses.
• Paid Time Off (PTO) and 9 paid Holidays.
• *Programs vary depending on Full Time, Part Time or Contingent Status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled. National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do their best work and grow. Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels. Your best career move starts with National Church Residences.