Service Coordinator (Job #73)

North LA County Regional Center; Lancaster (CA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate and dedicated individual to join their team as a Consumer Services Coordinator. This role involves developing personalized program plans, advocating for individuals with intellectual and developmental disabilities, and coordinating essential services. The position offers a unique opportunity to make a meaningful impact in the lives of those served while working in a supportive and collaborative environment. With a strong commitment to diversity and professional development, the organization provides a range of benefits, including health insurance, retirement plans, and opportunities for growth within the organization. If you are passionate about empowering individuals and making a difference, this position is an excellent fit for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long Term Disability Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Public Service Loan Forgiveness

Flexible Spending Accounts

Qualifications

• Bachelor’s degree in a relevant field and two years of experience required.
• Excellent communication skills and understanding of family systems are essential.

Responsibilities

• Develop and monitor program plans for individuals with disabilities.
• Advocate for individuals and coordinate services for them and their families.

Skills

Verbal Communication

Written Communication

Organizational Skills

Understanding of Family Systems

Empathy

Education

Bachelor’s degree in Psychology

Bachelor’s degree in Social Work

Bachelor’s degree in Sociology

Master’s degree in a related subject

Tools

MS Word

MS Outlook

Job description

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Department/Location: Adult 1 / Antelope Valley

Supervision : Receives supervision from Consumer Services Supervisors/Managers.

The Position and Job Summary

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Employment Standards

Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Skills and Abilities

Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Essential Requirements

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation is required.

NLACRC Offers an Excellent Benefits Package:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
• Participate in the Public Service Loan Forgiveness program.
• Participate in the Tuition Reimbursement program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option (after 90-days continuous employment, at manager/supervisor’s discretion).

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary: $26.33 - $37.18 per hour.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.