Service Coordinator

K & A Appliance Inc.; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

K&A Appliance is seeking a Service Coordinator to oversee operations at their appliance store. You will manage a team ensuring excellent customer service while handling daily operations, complaints, and inventory. This full-time role offers competitive pay and opportunities for advancement in a family-owned business.

Benefits

401(k) matching

Employee discounts

Paid time off

Overtime Pay

Paid Holidays

Company-Wide Bonuses

Free uniforms

Opportunity for advancement

Paid weekly by direct deposit

Qualifications

• Previous experience in a similar role preferred.
• Bilingual in English and Spanish is preferred.
• Valid PA Driver's License required.

Responsibilities

• Coordinate daily operations of the service department.
• Resolve customer complaints and ensure satisfaction.
• Document and track inventory of parts.

Skills

Customer Service

Organizational Skills

Problem-Solving

Time Management

Communication

Education

High school diploma or GED

Tools

Computer Systems

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Paid time off

K&A Appliance is currently seeking a dynamic individual to join their team. As Service Coordinator you will be responsible for overseeing the service operations of our appliance store. You will coordinate a small team of dedicated professionals, ensuring that our customers receive exceptional service for their household appliances.

Responsibilities:

· Coordinate the daily operations of the service department including service technicians.

· Monitor and maintain high levels of customer satisfaction through efficient and timely service processes.

· Develop and implement strategies to optimize service efficiency, ensuring timely completion of tasks and daily operations.

· Resolve customer complaints or escalate issues as necessary, ensuring prompt resolution.

· Ensure compliance with safety regulations and company policies.

· Assist with other departments, mostly Delivery & Customer Check-out.

· Document & track current inventory of parts in order to determine what is already in stock, maintain certain levels of product & order parts needed to accomplish service repairs.

· Order & track parts needed for the Service Department

· File warranty claims with manufacturers in a timely fashion.

· Bill & collect payments from customers for non-warranty service work & parts.

Requirements:

· High school diploma, GED, or suitable equivalent.

· Previous experience in a similar role, preferably in the appliance and/or retail repair industry

· Excellent organizational and time management abilities, with a keen eye for detail.

· Strong problem-solving and decision-making skills.
· Be available to work Monday through Friday 9am to 5:30pm, Fridays occasionally until 7pm and possibly 1 Saturday every 4 weeks from 9am to 4pm .

· Exceptional customer service skills, with a focus on customer satisfaction.

· Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and team members.

· Proficiency in using computer systems and software relevant to service and delivery operations.
· Must have a valid PA Driver's License and be able to produce it at the time of the interview.

**Bilingual in English and Spanish is preferred, but not required**

If you are a highly motivated individual with a passion for providing exceptional service, we would love to hear from you. This is an exciting opportunity to join a well-established appliance store and contribute to its continued success.

Benefits:

• Overtime Pay
• Paid Holidays
• Company-Wide Bonuses
• 401(k) retirement plan with up to 5% company match
• Company events and catering
• Employee discounts on appliances
• Free uniforms
• Opportunity for advancement
• Paid time off
• Paid weekly by direct deposit

**There is NO Company paid Health_Insurance.**

About K&A:
K&A Appliance has been family owned since 1976. Buying predominantly new, but scratch and dent appliances from various manufacturers & selling them on both wholesale & retail levels, K&A has been experiencing continued growth & success in the scratch & dent appliance industry.

Job Type: Full-time

Compensation: $16.00 - $25.00 per hour