Service Coordinator II

National Church Residences; Austin (TX); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Medical Insurance

Paid Time Off (PTO)

Retirement Plan

Tuition Reimbursement

Employee Discounts

Job summary

A community-based organization is seeking a part-time Service Coordinator II in Austin, Texas. This role focuses on advocacy, coordinating programs for seniors, and connecting residents with essential services. Ideal candidates will have a Bachelor's degree in social work or a related field and experience in delivering social services to the elderly. The position offers various benefits, including medical insurance and paid time off, fostering a supportive environment for both residents and employees.

Qualifications

• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to deliver measurable results for residents.

Responsibilities

• Coordinate programs and activities for residents.
• Serve as a liaison to community agencies for assistance.
• Engage residents to identify needs and make referrals.
• Develop a Resource Directory of service providers.
• Sponsor educational events for residents.

Skills

Advocacy

Organizational skills

Problem-solving

Customer service

Education

Bachelor's degree in social work or a related field

Job description

Service Coordinator II – National Church Residences

National Church Residences is the nation's largest provider of affordable senior housing and health care services. We are seeking Service Coordinators who will share our vision to advance better living and care for seniors.

Part-time, 20 hours a week

Tejas Cove is a senior apartment community located in Austin, Texas, with 61 units.

Key Responsibilities

• Demonstrates ability to advocate, organize, problem‑solve, and provide results for the residents served.
• Assume responsibility for coordinating programs and activities for residents.
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents; identify low‑cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Develop a Resource Directory that includes a listing of state and/or local service providers.
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Provide quality customer service to all residents, addressing concerns and assisting with basic needs.
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling.
• Monitor, document, and relay any feedback or concerns from residents and their families.
• Manage relationships, both internally and externally, exercising appropriate communication and interpersonal skills.

Qualifications

• Education: Bachelor’s degree in social work or a related field preferred.
• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to advocate, organize, problem‑solve, and deliver measurable results for residents.

Benefits

• Medical Insurance – several options available.
• Dental, Vision, Life & AD&D Insurance and Flexible Spending accounts.
• Paid Time Off (PTO) and Paid Holidays.
• Retirement Plan including pre‑tax contribution with 100% match up to 5% of your pay.
• Reimbursement for tuition expenses.
• Employee discounts including tickets, retail, etc.
• Short‑Term & Long‑Term Disability coverage.
• Accident, Hospital Indemnity & Critical Illness Insurance.
• Wellbeing Programs including EAP, Tobacco Cessation, Weight‑loss, and more.
• Programs may vary depending on Full Time, Part Time or Contingent status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.