Service Coordinator I/II

HOTBHN; Waco (TX); Hybrid; USD 35,000 - 53,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short Term Disability

Employee Assistance Program

12 paid Holidays per year

401K Retirement Plan

PTO after 3 months

Job summary

Heart of Texas Region Behavioral Health Network is seeking a primary advocacy position for consumers in the General Revenue program. This role interfaces with families, internal teams, and service providers to develop and justify service plans, while maintaining accurate documentation and program progress.

Applicants should have at least two years in a social service setting, with a high school diploma (associate or bachelor’s preferred).

Qualifications

• Must be able to effectively interact with consumers, families and service providers to maintain an adequate treatment plan.
• Must be able to consistently develop and maintain an accurate flow of documentation.
• Must be flexible in schedule yet organized to meet program requirements.
• Must have excellent verbal/written and filing skills.
• Must evaluate the effectiveness of services including Service Coordination.

Responsibilities

• Conduct interviews with consumers and families to determine needs related to quality-of-life issues.
• Develop and monitor program plans, including justifications for specific services within the plan.
• Provide assistance related to accessing alternative resources to meet needs.
• Provide monitoring of both consumers and service providers to ensure adequacy and quality of services.
• Assist eligibility specialists with SSI, SSDI and Medicaid processes and hearings.
• Complete documentation for service provision including Person Directed Plans and progress notes.

Skills

Interpersonal skills

Documentation

CPR

First Aid

PMAB certification

Education

High school diploma

Associate degree in Human Service

Bachelor’s degree

Tools

CPR certification

Job description

This position is the primary advocacy position for consumers in the General Revenue program. The individual in this position should be able to effectively interact with both consumers/families and internal and service providers and should understand the unique role of a Service Coordinator. This position requires independent and objective judgment. The person in this position must work independently within specific guidelines; must be able to effectively develop a program plan that includes service justifications and evaluate progress toward individual outcomes. The person must be able to communicate effectively verbally and through written documentation. Experience in a social service setting is preferred.

EXAMPLES OF WORK PERFORMED

• Conduct interviews with consumers and families to determine needs related to quality-of-life issues.
• Develop and monitor program plans, including developing justifications for specific services within the plan.
• Provide specific assistance related to accessing alternative resources to meet needs.
• Provide monitoring of both consumers and service providers to ensure adequacy and quality of services being provided.
• Assist consumer eligibility specialists in initiating SSI, SSDI and Medicaid eligibility process for/with consumers, including assisting in the completion and gathering of all required documentation and actively participating in initial, follow-up and appeal hearings on behalf of consumers.
• Completing documentation related to service provision, including Person Directed Plans, Individual Plans of Care, daily/monthly/quarterly progress notes.

Experience

Minimum of two (2) years of experience with IDD Required.

Education

Position requires a high school diploma is required. An associate’s degree in the Human Service Field, or a bachelor’s degree from an accredited college or university is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be able to effectively interact with consumers, families and service providers to maintain an adequate treatment plan for each consumer on the caseload.
• Must be able to consistently and in a timely manner develop and maintain an accurate flow of documentation.
• Must be flexible in schedule yet organized to keep up with demands of individual consumers and program requirements.
• Must have excellent verbal/written and filing skills.
• Must objectively be able to evaluate the effectiveness of the services provided, including Service Coordination services.
• Must have and maintain a level of general health that permits the performance of the job duties and ability to maintain regular attendance as set forth in Center policies and procedures.
• Physical capacity may include prolonged sitting, necessitating carrying supplies up to 30 pounds, driving vehicles to transport consumers (60% locally & 20% regionally) and/or their families and attending meetings at various sites.
• Applicants must be able to successfully participate, perform, and complete the skills required for CPR, First Aid, and PMAB certification.

Salary

$35,000- $52,965 annually; $16.8269-$25.4639 **Depending on education & experience **

Position: 447

Hours

Monday-Friday 8am-5pm

Heart of Texas Region Behavioral Health Network strives to offer competitive compensation and a comprehensive benefits package that includes:

• Employer paid Health Insurance
• Employer paid Dental Insurance
• Employer paid Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Employee Assistance Program
• Payroll Direct Deposit
• 12 paid Holidays per year

Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings)**
**Certain Requirements Apply**

Generous Paid Time Off (PTO) - begins after 3 months of full-time employment

Department: Developmental Services

This is a full time position