Service Coordinator I (GRNV)

BROCK CABINETS; Greenville (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

BROCK CABINETS is seeking a Service Coordinator I in Greenville, SC. This role supports day-to-day operations by scheduling service appointments and coordinating field technicians. Ideal for organized and detail-oriented individuals who thrive in customer-focused environments.

The Service Coordinator will address client inquiries, prioritize tasks, and ensure professional communication. An associate degree or customer service experience is preferred, alongside strong organizational and problem-solving skills.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or administrative experience preferred.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Schedule appointments with clients and service technicians.
• Identify service gaps and resolve customer concerns.
• Manage multiple cases and documentation effectively.

Skills

Organizational skills

Customer service

Problem-solving

Communication skills

Time management

Attention to detail

Education

High school diploma or equivalent

Associate degree or additional training

Tools

Microsoft Office

Email management systems

Team collaboration platforms

Job description

Job Details: Job Location: Greenville, SC 29605; Position Type: Full Time

Service Coordinator I is responsible for supporting the day-to-day operations of the service department, including scheduling service appointments, coordinating field technicians, managing service-related documentation, and ensuring timely and professional customer communication. This entry level position is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced, customer-focused environment.

Key Responsibilities

• Coordinate and Schedule: Schedule appointments with clients and service technicians. Act as the point of contact for service-related inquiries via phone and email.
• Problem-Solving and Critical Thinking: Identify service gaps and issues, making informed decisions quickly, adapting to changing situations, finding practical solutions, de-escalating frustrated clients, balancing customer needs with company policy, and resolving issues.
• Organizational and Time Management: Prioritize tasks and manage multiple cases, meet deadlines, follow up consistently, demonstrate attention to detail, and handle record keeping and documentation management.
• Responsiveness: Timely, proactive, and consistent.
• Communication and Personality: Clear communication, active listening, effective listening, accurate communication, calm communication, polite, positive, impactful, confident, and respectful.
• Technology, Reading and Writing: Microsoft Office Suites, email management and etiquette, team collaboration platforms (Teams), file management and cloud storage (SharePoint, Google Drive, OneDrive), proper spelling, punctuation, salutation, proofreading, professional email writing, and tone control.

Qualifications

• High school diploma or equivalent required; associate degree or additional administrative/customer service training preferred.
• Previous customer service, scheduling, administrative, or service coordination experience preferred.
• Strong organizational skills with the ability to manage multiple tasks, appointments, and priorities in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities with the ability to remain calm and professional when handling customer concerns or service issues.
• Strong verbal and written communication skills, including professional phone etiquette, email communication, proofreading, and tone control.
• Ability to communicate clearly, confidently, and respectfully with customers, technicians, management, and team members.
• Strong attention to detail with the ability to maintain accurate records, documentation, and service schedules.
• Ability to prioritize tasks, meet deadlines, and follow up consistently on open service issues.
• Proficiency with Microsoft Office programs including Outlook, Excel, and Word.
• Experience using email systems, Microsoft Teams, SharePoint, Google Drive, OneDrive, or similar collaboration and file management platforms preferred.
• Ability to adapt quickly to changing schedules, priorities, and customer needs.
• Positive attitude with a strong customer-service mindset and the ability to work both independently and within a team environment.
• Ability to maintain professionalism and confidentiality while handling sensitive customer or company information.
• Dependable attendance and punctuality required.