Service Coordinator I

EAST HOUSE CORPORATION; City of Rochester (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

A dedicated non-profit organization in Rochester is seeking a Service Coordinator to support individuals in recovery from mental health and substance use disorders. The role involves developing individualized service plans, coordinating access to resources, and providing community support. Ideal candidates have a background in human services, a valid NYS driver's license, and experience working with diverse populations. This position entails occasional evening or weekend hours and frequent client transport.

Qualifications

• 4-6 years of human services experience or an equivalent degree and experience.
• Valid NYS driver’s license and personal vehicle access required.
• Experience supporting culturally diverse individuals.
• Documentation and record-keeping proficiency.
• Experience assisting with budgeting and payee coordination.

Responsibilities

• Develop individualized service plans based on client goals.
• Coordinate access to mental health and community resources.
• Provide support in community and client homes.
• Participate in case reviews and planning to ensure quality and stability of client services.
• Support client access to housing, including landlord relations, lease retention, and financial assistance.
• Assist clients with benefit applications, budgeting, and payee agency coordination.
• Promote family well-being through school, recreation, and healthcare connections.
• Provide medication support as required by the program.
• Maintain documentation in accordance with funder and agency standards.

Skills

Counseling

Crisis assessment and intervention

Communication

Client monitoring

Cultural competence

Budgeting

Education

High School Diploma

Associate degree

Bachelor’s degree in human services

Tools

Microsoft Word

Basic computer literacy

Database usage

Job description

Overview

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

The Service Coordinator is responsible for partnering with clients in recovery from mental illness, chemical dependency and/or co-occurring conditions to identify, access, and maintain linkages with treatment, housing, rehabilitation, and community services. The goal is to help individuals maintain stable housing in the community and improve their overall quality of life. Working within a person-centered approach, the Service Coordinator teaches clients essential living skills for independent living.

Responsibilities

• Partner with clients to develop individualized service plans based on client-identified goals.
• Coordinate and advocate for access to mental health, substance use, physical health, financial, and other community resources.
• Provide support in the community and in client homes, utilizing clinical knowledge and sound judgment.
• Participate in case reviews and planning to ensure quality and stability of client services.
• Support client access to housing, including landlord relations, lease retention, and financial assistance.
• Assist clients with benefit applications, budgeting, and payee agency coordination.
• Promote family well-being through school, recreation, and healthcare connections.
• Provide medication support as required by the program.
• Maintain documentation in accordance with funder and agency standards.

Qualifications

Education & Experience

• High School Diploma or equivalent and 4-6 years of human services experience, OR
• Associate degree and 2-4 years of experience, OR
• Bachelor’s degree in human services and 1-3 years of experience.

Licenses/Certifications

• Valid NYS driver’s license in good standing and access to a personal vehicle for work-related tasks.

Skills & Abilities

• Knowledge and experience supporting culturally diverse individuals with psychiatric or chemical dependency concerns.
• Skills in counseling, crisis assessment and intervention, communication, and client monitoring.
• Proficiency in Microsoft Word, basic computer literacy, and database usage.

Competencies

• Alignment with East House Values: Humanistic, Collaborative, Optimistic, Progressive, Integrity; represents the organization professionally and aligns with its mission; performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

Commitment to Diversity, Equity, Inclusion & Belonging

• Values and embraces differences, backgrounds, experiences, and opinions of individuals and groups.
• Promotes an environment where everyone feels respected and included.

Working Conditions / Work Environment

Traditional office or household environment with occasional evening or weekend hours.

Frequent travel and client transport required.

Physical Demands

• Requires sitting, handling paperwork, using a computer, and effective verbal/written communication.
• Occasional lifting up to 30 lbs., walking, standing, stair climbing, and travel.
• Visual and auditory acuity for normal office tasks.

EEO Statement

East House encourages diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability