Bilingual Service Coordinator

East House; City of Rochester (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

East House seeks a Bilingual (Spanish) Service Coordinator to partner with clients in recovery, identify and access housing and treatment services, and support independent living skills. The role requires Spanish language proficiency and involves direct communication with clients, families, and community partners in Spanish and English.

Responsibilities include assessments, service planning, advocacy for community resources, and helping with benefits and housing coordination.

Qualifications

• Professional fluency in spoken and written Spanish and English required.

Responsibilities

• Partner with clients to develop individualized service plans based on client-identified goals, conducting assessments and service planning in English and Spanish to ensure clients fully understand their goals, services, and treatment options.
• Coordinate and advocate for access to mental health, substance use, physical health, financial, and other community resources, providing direct communication and advocacy in Spanish with clients, families, providers, and community partners as needed.
• Provide support in the community and in client homes, utilizing clinical knowledge and sound judgment.
• Participate in case reviews and planning to ensure quality and stability of client services.
• Support client access to housing, including landlord relations, lease retention, and financial assistance.
• Assist clients with benefit applications, budgeting, and payee agency coordination.
• Promote family well‑being through school, recreation, and healthcare connections.
• Provide medication support as required by the program.
• Maintain documentation in accordance with funder and agency standards.

Skills

Bilingual Spanish-English

Crisis intervention

Client assessment

Communication

Microsoft Word

Database usage

Education

High School Diploma or equivalent with 4-6 years of human services experience

Associate degree with 2-4 years of experience

Bachelor’s degree in human services with 1-3 years of experience

Residential support or case management experience (1-3 years)

Tools

Microsoft Word

Database usage

Job description

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

The Bilingual (Spanish) Service Coordinator is responsible for partnering with clients in recovery from mental illness, chemical dependency, and/or co-occurring conditions to identify, access, and maintain linkages with treatment, housing, rehabilitation, and community services. Working within a person-centered approach, the Service Coordinator assists individuals in maintaining stable housing and improving their overall quality of life while teaching independent living skills.

Spanish language proficiency is an essential function of this position. Approximately 25% of the program's caseload consists of individuals whose primary language is Spanish. The ability to communicate directly in Spanish is essential to ensure accurate assessments, effective crisis intervention, meaningful home visits, service planning, funding coordination, and participation in social and community activities.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market

and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.

RESPONSIBILITIES

• Partner with clients to develop individualized service plans based on client-identified goals, conducting assessments and service planning in English and Spanish to ensure clients fully understand their goals, services, and treatment options.
• Coordinate and advocate for access to mental health, substance use, physical health, financial, and other community resources, providing direct communication and advocacy in Spanish with clients, families, providers, and community partners as needed.
• Provide support in the community and in client homes, utilizing clinical knowledge and sound judgment.
• Participate in case reviews and planning to ensure quality and stability of client services.
• Support client access to housing, including landlord relations, lease retention, and financial assistance.
• Assist clients with benefit applications, budgeting, and payee agency coordination.
• Promote family well‑being through school, recreation, and healthcare connections.
• Provide medication support as required by the program.
• Maintain documentation in accordance with funder and agency standards.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

Alignment with East House Values

• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Working Conditions/Work Environment

Traditional office environment. Occasionally subjected to pressure due to time demands. Travel within the greater Rochester area. Potential for travel outside of Monroe County.

Physical Demands

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting and occasional stair-climbing.

Reasonable Accommodation

East House provides reasonable accommodations to applicants with disabilities under the

Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar

applicable law. If you need reasonable accommodation for any part of the application and hiring

process, please contact the Human Resources office at 585-238-4800 or email your request to [e-mail]. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.

EEO Statement

East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities.

Desired Qualifications

Education

• High School Diploma or equivalent and 4-6 years of human services experience, OR
• Associate degree and 2-4 years of experience, OR
• Bachelor’s degree in human services and 1-3 years of experience.
• Experience
• Minimum of 1-3 years’ residential support or case management experience.

Skills/Abilities

• Professional fluency in spoken and written Spanish and English required.
• Demonstrated ability to conduct assessments, provide crisis intervention, and communicate complex behavioral health information in Spanish.
• Knowledge and experience supporting culturally diverse individuals with psychiatric or chemical dependency concerns.
• Skills in counseling, crisis assessment and intervention, communication, and client monitoring.
• Proficiency in Microsoft Word, basic computer literacy, and database usage.
• Licenses/Certifications
• Valid NYS driver’s license in good standing and access to a personal vehicle for work‑related tasks.