Service Coordinator I

COORDINATED CARE service inc; City of Rochester (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

East House is seeking a Service Coordinator to partner with individuals in recovery to access housing, treatment, and community supports. You will develop individualized service plans and ensure continuity of care through strong advocacy and collaboration with providers.

The role requires driving in the community, supporting clients at home, and maintaining detailed documentation while promoting recovery, independence, and quality of life.

Qualifications

• Provide client-centered service plans and goal setting with clients.
• Coordinate access to mental health, housing, and community services.
• Assist with benefits applications and budgeting.
• Maintain thorough documentation per funder standards.

Responsibilities

• Develop individualized service plans with client goals.
• Advocate for access to housing and treatment services.
• Provide in-home and community-based support.
• Participate in case reviews and program planning.
• Maintain client records and compliance with regulations.

Skills

Counseling

Crisis assessment

Communication

Client monitoring

Microsoft Word

Database usage

Education

High School Diploma or equivalent

Associate degree

Bachelor’s degree in human services

Tools

Database software (CRM)

Job description

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.
The Service Coordinator is responsible for partnering with clients in recovery from mental illness, chemical dependency and/or co-occurring conditions to identify, access, and maintain linkages with treatment, housing, rehabilitation, and community services. The goal is to help individuals maintain stable housing in the community and improve their overall quality of life. Working within a person-centered approach, the Service Coordinator teaches clients essential living skills for independent living.

Requirements

• Partner with clients to develop individualized service plans based on client-identified goals.
• Coordinate and advocate for access to mental health, substance use, physical health, financial, and other community resources.
• Provide support in the community and in client homes, utilizing clinical knowledge and sound judgment.
• Participate in case reviews and planning to ensure quality and stability of client services.
• Support client access to housing, including landlord relations, lease retention, and financial assistance.
• Assist clients with benefit applications, budgeting, and payee agency coordination.
• Promote family well-being through school, recreation, and healthcare connections.
• Provide medication support as required by the program.
• Maintain documentation in accordance with funder and agency standards.

Note: This job description may not cover all job duties and is subject to change without notice. Job

duties, responsibilities, and/or activities may change at any time with or without notice.

Education & Experience

• High School Diploma or equivalent and 4-6 years of human services experience, OR
• Associate degree and 2-4 years of experience, OR
• Bachelor’s degree in human services and 1-3 years of experience.

Licenses/Certifications

• Valid NYS driver’s license in good standing and access to a personal vehicle for work-related tasks.

Skills & Abilities

• Knowledge and experience supporting culturally diverse individuals with psychiatric or chemical dependency concerns.
• Skills in counseling, crisis assessment and intervention, communication, and client monitoring.
• Proficiency in Microsoft Word, basic computer literacy, and database usage.

Competencies Alignment with East House Values

• Represents the organization professionally and aligns with its mission
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

Commitment to Diversity, Equity, Inclusion & Belonging

• Values and embraces differences, backgrounds, experiences, and opinions of individuals and groups.
• Promotes an environment where everyone feels respected and included.

Working Conditions/Work Environment

• Traditional office or household environment with occasional evening or weekend hours.
• Frequent travel and client transport required.

Physical Demands

• Requires sitting, handling paperwork, using a computer, and effective verbal/written communication.
• Occasional lifting (up to 30 lbs.), walking, standing, stair climbing, and travel.
• Visual and auditory acuity for normal office tasks.

EEO Statement

East House encourages diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability