Service Coordinator/Human Services (Lancaster)

Alleghenies United Cerebral Palsy; Lancaster (Lancaster County); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Flexible Schedule

No on-call

15 Agency Paid Days Off (including 11+

18 PTO Days

Paid Training Period

Mileage Reimbursement

Company-Provided Equipment

Tuition Reimbursement

Medical Insurance

Company Paid Dental Insurance

Company Paid Vision Insurance

Company-paid life insurance with the i

Up to 5% Match for 401(k)

Job summary

Alleghenies United Cerebral Palsy (AUCP) is hiring a Service Coordinator to support individuals and their teams in developing and updating ISP plans, coordinating services, and ensuring compliance with AUCP standards. This role emphasizes client-centered service delivery, strong communication, and teamwork.

Hybrid/remote work with PA visits is required. Requirements include a Bachelor's in Social Work or related field and knowledge of Medicaid LTSS/HCBS.

Qualifications

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.
• Knowledge of Medicaid Waiver programs, LTSS, and HCBS strongly preferred.

Responsibilities

• Collaborate with clients and their teams to develop ISP based on goals and priorities.
• Regularly update service plans to reflect life changes and needs.
• Coordinate and monitor services with paid providers and community resources to ensure plans are followed.
• Maintain open communication with support teams to address concerns promptly.
• Ensure compliance with program regulations, documentation, timelines, and billing requirements.
• Travel within the region to meet with participants for ISP delivery.

Skills

Assessment

Planning

Communication

Documentation

Team collaboration

Education

Bachelor's degree in Social Work

Job description

WE ARE GROWING. JOIN OUR TEAM

WHO IS Alleghenies United Cerebral Palsy (AUCP)- AUCP is a non-profit organization founded in 1955. It started as a grassroots effort by a group of concerned parents who wanted to find support for family members aged 18 - 59 with physical and intellectual disabilities. Starting in a church basement, we have evolved into an organization serving over 4,000 lives 18 and older, with staff throughout PA. Our mission is to assist individuals with disabilities in meeting their basic needs, enhancing their quality of life, and promoting their independence while also allowing them to be active participants in the decision-making and direction of their services.

Qualifications

Education and Experience:

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.

• Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS) strongly preferred.

What AUCP Offers You

Starting Hourly Rate: 21/hour, with the opportunity for performance-based increases.

Generous Benefits Package:

• Flexible Schedule
• No on-call
• 15 Agency Paid Days Off (including 11 holidays)
• 18 PTO Days
• Paid Training Period
• Mileage Reimbursement
• Company-Provided Equipment
• Tuition Reimbursement
• Medical Insurance
• Company Paid Dental Insurance
• Company Paid Vision Insurance
• Company-paid life insurance with the option of adding additional coverage for you and your family
• Up to 5% Match for 401(k)

Position Summary

As a Service Coordinator (SC) with Alleghenies United Cerebral Palsy (AUCP), you will work closely with individuals and their support teams to develop, update, and manage personalized service plans. Your goal is to ensure that each person receives the support they need to thrive-whether through paid providers or community resources. This is a client-centered role that requires strong communication, coordination, and compliance skills.

Work Location: Hybrid/Remote Position with the ability to complete visits in the community in PA. Must live in PA or be willing to travel to PA to complete home visits

Key Responsibilities

• Collaborate with clients and their teams to develop individualized service plans (ISP) based on personal goals and priorities.
• Regularly update service plans to reflect life changes and current support needs.
• Coordinate and monitor services with paid providers and community resources to ensure they are:
  • Meeting the individual's needs,
  • Authorized and used appropriately,
  • Implemented by knowledgeable staff following the plan.
• Maintain open communication with support teams to address concerns and updates promptly and effectively.
• Ensure all work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.

• Travel within the assigned region to meet with participants in compliance with ISP.

Skills and Knowledge:

• Experience working with individuals with disabilities or special needs.
• Strong skills in assessment, planning, and participant-centered service delivery.
• Excellent organizational, communication, and documentation skills.
• Ability to work effectively as part of an interdisciplinary team.
• Familiarity with community support systems, housing resources, health care, and human services.

Work Environment

• Frequent exposure to outdoor elements and varying weather conditions.
• Occasional driving in poor weather conditions may be required.
• Noise levels are typically minimal to moderate.

Work Environment Requirements:
This is a hybrid position requiring both in-office and remote work. When working remotely, employees must maintain reliable high-speed internet access to ensure consistent connectivity for meetings, systems, and communication. Failure to maintain adequate internet service may impact the ability to perform essential job functions.

We also talked about addressing outside employment with new hires earlier in the hiring process. This will help us identify and prevent any potential conflicts of interest and ensure expectations are clear upon acceptance of employment.

Additionally, we confirmed that all newly hired employees must have reliable high-speed internet at home to ensure they can access required systems and perform their job duties effectively.

Join AUCP and make a meaningful difference in the lives of individuals while enjoying a supportive and flexible work environment.

Employment is contingent on the successful completion of the following clearances

• PA State Police Background Check (e-PATCH)
• Child Abuse Clearance
• FBI Background Check
• MA Fraud Check
• Social Security Verification
• DMV Check