Service Coordinator - Housing Focused (Bilingual)

missionareahealthassociates; San Francisco (CA); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

401(k)

Vacation 2 weeks

Paid educational leave 40 hours

Medical insurance

Dental and vision insurance

Life insurance

Paid time off holidays

Flexible spending accounts

Commuter benefits

Job summary

Mission Neighborhood Health Center (MNHC) in San Francisco seeks a Service Coordinator – Housing Focused (Bilingual). The full-time, non-exempt position assists individuals experiencing homelessness with housing applications, plans, and referrals, coordinating with housing providers and MNHC programs.

You will document care in the HSH ONE System, maintain HIPAA-compliant records, and deliver trauma-informed, culturally responsive services in English and Spanish.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish required.
• Experience in case management, housing navigation, intake and assessment helpful.

Responsibilities

• Provide one-on-one housing navigation services and develop individualized housing plans.
• Assist clients with completing housing applications and gathering required documentation.
• Maintain communication with clients and coordinate with landlords, housing providers, and partner agencies.
• Maintain accurate, confidential records in the HSH ONE System and other databases per HIPAA standards.
• Deliver trauma-informed, culturally responsive services in both English and Spanish.

Skills

Bilingual English/Spanish

MS Office proficiency

Electronic case management familiarity

Education

High school diploma or equivalent

Associate degree in Human Services

Case Management Certificate

Tools

ONE System

Epic

Job description

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Service Coordinator - Housing Focused (Bilingual) role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Program manager, integrated services and is a Full-Time, Non-Exempt role with a hourlyrange of $24.47 to $26.28.

PRIMARY OBJECTIVE

The Service Coordinator – Housing focused provides one-on-one support to individuals experiencing or at risk of homelessness, assisting clients with housing applications, individualized housing plans, and documentation. This role coordinates with housing providers and partner agencies to facilitate successful placements while maintaining accurate records in the HSH ONE System and delivering trauma-informed, culturally responsive services.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Provide one-on-one housing navigation services to assigned clients experiencing or at risk of homelessness, including developing individualized housing plans and identifying appropriate housing opportunities.
• Assist clients in completing housing applications and gathering required documentation, including identification, income verification, benefits, and other eligibility documents.
• Maintain regular communication with clients throughout the housing placement process, providing updates, encouragement, and promptly communicating changes, concerns, or barriers to the supervisor or case management team.
• Coordinate with property managers, leasing agents, housing providers, and partner agencies to support successful housing placements.
• Maintain accurate, timely, and confidential client records in the HSH ONE System and other required databases in accordance with HIPAA, agency, and regulatory standards.
• Provide professional, trauma-informed, culturally responsive, and linguistically appropriate services, including support for Spanish-speaking clients.
• Educate clients about available housing resources, benefits, and community services, advocate for clients, and provide referrals to internal MNHC programs and external community resources.
• Participate in outreach, case conferencing, multidisciplinary team meetings, and care coordination activities as assigned.
• Participate in required training, staff meetings, and professional development activities.
• Perform other duties as assigned to support program operations and client success.

CORE COMPETENCIES

Communication & Interpersonal Skills

• Establish rapport and maintain collaborative relationships with clients, landlords, healthcare providers, community partners, and multidisciplinary teams.
• Communicate clearly and professionally in all interactions.

Professionalism & Accountability

• Demonstrate reliability, emotional maturity, and accountability.
• Maintain punctuality, consistent attendance, and respectful interactions with clients, coworkers, and partners.
• Maintain appropriate professional boundaries and exercise sound judgment in all interactions.

Organizational Skills

• Manage multiple priorities in a fast-paced environment.
• Demonstrate strong time management and problem-solving skills.

Teamwork

• Work independently while contributing effectively as a member of a multidisciplinary team.
• Collaborate with multidisciplinary teams and community partners to coordinate services and improve housing outcomes.

Safety & De-escalation

• Use conflict resolution, de-escalation, and crisis intervention skills effectively.
• Remain calm and professional when working with individuals experiencing behavioral health challenges, substance use disorders, or housing crises.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Two years of experience providing case management, housing navigation, intake and assessment, service planning, documentation, referrals, or other direct services to individuals experiencing homelessness or housing instability.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and the ability to quickly learn electronic case management systems, including ONE System, Epic, or similar databases.

PREFERRED QUALIFICATIONS

• Associate degree in Human Services, Social Work, Psychology, Behavioral Health, or a related field.
• Completion of a Case Management Certificate or other relevant workforce training program.
• Experience using electronic databases such as ONE System, Epic, or similar case management systems.
• Knowledge of San Francisco's homelessness response system, Adult Coordinated Entry, and housing resources.
• Experience working in homeless services settings such as shelters, navigation centers, resource centers, HSH-funded programs, permanent supportive housing, rapid rehousing, behavioral health programs, or community-based organizations.
• Experience working with individuals experiencing homelessness, serious mental illness, substance use disorders, or other vulnerable populations; lived experience welcomed and valued.

To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:

• 401(k) retirement savings plan includes a company contribution
• Vacation: 2 weeks annually
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.