Service Coordinator - Grants Pass Propane

Nexgen Team Llc; Grants Pass (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

Nexgen Team Llc in Grants Pass, Oregon is seeking a Service Coordinator to support the propane service department. You will manage work orders from initiation to completion, coordinate technicians, maintain inventory, and ensure excellent customer service between customers and the team.

The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment, with responsibilities including billing, data entry, and daily administrative tasks

Qualifications

• High school diploma or equivalent; college degree and/or relevant training/certifications are a plus.
• Knowledge of the propane industry and service processes.
• Excellent written and oral communication skills.
• Ability to multi-task and work efficiently in a fast-paced professional environment.

Responsibilities

• Create, manage, and close service work orders from initiation to completion.
• Oversee inventory control for service and tank refurbishing, including reordering parts and generating purchase orders.
• Schedule & coordinate service technicians, and communicate effectively with customers.
• Process billing for service work orders and handle accurate data entry.
• Assist with daily and monthly closing tasks.

Skills

Communication skills

Time management

Organization

Multi-tasking

Customer service

Education

High school diploma or equivalent

College degree or certifications a plus

Tools

Microsoft Outlook

Microsoft Excel

Windows OS

Job description

We’re looking for a responsible, motivated individual to join our Propane team!The Service Coordinator plays a key role in supporting the propane service department by managing work orders, coordinating technicians, maintaining inventory, and ensuring exceptional customer service between customers and our team. This position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.Carson has been synonymous with quality and service since 1938. Originating as a heating oil provider in Portland, we have expanded our reach across the Pacific Northwest, offering a diverse range of services including fuels, lubricants, propane, industrial solutions, and more. Our commitment to customer satisfaction drives our success and inspires our dedicated team!Main FunctionsDeliver outstanding customer service to current and prospective clients.Create, manage, and close service work orders from initiation to completion.Oversee inventory control for service and tank refurbishing departments, including reordering parts and generating purchase orders.Schedule & coordinate service technicians, and communicate effectively with customersPerform end-of-month inventory counts and spot checks throughout the month.Process billing for service work orders and handle accurate data entry.Assist with daily and monthly closing tasks.Perform general administration duties and other tasks as required.Additional Functions Include:To learn, maintain, and operate all processes associated with the position, including document management and scheduling.Being responsible and reliable; prompt and regular attendance a must.Be a conscientious team member who will complete work in a timely, accurate, and thorough manner.Maintain a team environment with leaders, other employees, and departments.Maintain a high level of customer service and friendly atmosphere.Qualifications and RequirementsHigh school diploma or equivalent. College degree and/or relevant training / certifications are a plus.Knowledge of the propane industry and service job processes.Must have excellent written and oral communication skills.Ability to multi-task and work efficiently in a fast-paced professional environment.Strong time management skills to meet time-sensitive deadlines.Possess strong computer and business math skills.Experience with Microsoft Outlook, Windows & Excel. Ability to learn and excel in Field Service.Successfully complete a pre-employment drug screen and background investigation.Must have valid driver’s license with clean driving record.Working Conditions Include:Majority of work conducted in office environment. May be required to drive in inclement weather.Must be able to lift, bend, stoop, pick up, and move objects up to 35 lbs.Work schedule will vary and may include work on evenings, weekends, and holidays due to special events, inclement weather, and other projects related to timely distribution of product and services.Employer Notes:Employer will conduct background check, drug screen, and check driving record.Please apply online at www.carsonteam.com/careersBenefits include: Medical, Dental, Vision, 401K, Aflac, Pre-paid legal, Long Term Disability, Short Term Disability, Life Insurance, Employee Assistance Program, and PTO.We are an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.