Service Coordinator / Dispatcher

Siemens; Whitpain Township (Montgomery County); Hybrid; USD 43,000 - 76,000; Full time

Job summary

A leading technology company is seeking a Service Coordinator to manage service activities and ensure customer satisfaction. The role involves scheduling, dispatching resources, and maintaining communication with clients. This hybrid position requires initial in-office training, followed by a flexible work arrangement.

Benefits

Health and wellness benefits

Qualifications

• Ability to read and understand customer service contracts.
• 2+ years experience dispatching/scheduling field personnel.

Responsibilities

• Coordinate delivery of onsite and remote service activities.
• Act as primary point of contact for service customers.
• Schedule resources to support standard service agreements.

Skills

Organizational skills

Interpersonal skills

Education

High school diploma or state-recognized GED

Associate degree

Tools

Microsoft Office

SAP

Job description

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Join to apply for the Service Coordinator / Dispatcher role at Siemens

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

This is a Hybrid work position. Initially, this position will require full-time in-office training (approximately 2 months) of 5 days per week at the Blue Bell, PA office.

As a Service Coordinator, you will:

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
  
  

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• Must be able to demonstrate:
• The ability to read and understand customer service contracts
• Organizational and interpersonal skills
• Experience using Microsoft Office and business software systems.
• Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
  

Preferred Qualifications:

• Associate degree
• 2+ years experience dispatching/scheduling field personnel/technicians
• Familiar with SAP
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
  
  

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $43,820 - $75,120 / year. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
  
  

Ready to create your own journey?Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automation Machinery Manufacturing

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