Service Coordinator/Dispatcher

Burkhart Dental Supply; Denver (CO); On-site; USD 57,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO program

Paid holidays

401k program

Disability coverage

Job summary

Burkhart Dental Supply in Denver, CO is seeking a Service Coordinator to schedule and coordinate the field service team, maximizing utilization, efficiency, and profitability. You will serve as the main contact for clients receiving repair and installation services, staying ahead to ensure smooth operations.

The ideal candidate is organized, customer-service oriented, and a team player with experience in scheduling.

Qualifications

• Associate degree or related program in office management, logistics, business administration.
• 2 years scheduling/dispatching or 3 years customer service/administrative experience.
• Valid driver’s license and insurable driving record; may drive Burkhart vehicles.

Responsibilities

• Schedule and coordinate field service activities to maximize utilization, efficiency, and cost-effectiveness.
• Serve as the main point of contact for Burkhart’s repair and installation clients.
• Plan ahead to maximize profitability and keep the team focused on priorities.
• Maintain organized records and timely communication to support service success.

Skills

Scheduling

Dispatching

Customer Service

Education

Associate degree or related program in office management, logistics, business administration

Job description

We are looking for a Service Coordinator /Dispatcher based out of our Denver, CO branch office. The ideal candidate is a strong team player, organized and customer-service oriented.

What’s in it for you?

• Competitive salary $57,000 - $61,000 annually.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What you’ll be doing…

As a Service Coordinator, you schedule and coordinate the activities of your field service team to maximize utilization, efficiency, and cost-effectiveness. You are the main point of contact for clients of Burkhart’s repair and installation services. Your always-on-the-go service team requires someone who looks around corners to plan ahead to maximize service profitability, and who serves as a firm and steady anchor to ensure the team remains focused on what is important. Success in this role requires an energetic, organized, customer service-focused person who enjoys the challenges of scheduling and dispatching in a way that achieves the highest level of efficiency and profitability.

What success looks like…

• DEPENDABILITY: Your daily tasks are completed in a timely and thorough manner, ensuring all activities, records, data, and processes are kept highly organized, accurate, and up-to-date.
• EXCEPTIONAL CLIENT EXPERIENCE: You go above and beyond in order to provide an Exceptional Client Experience. Your communication and customer service skills are effective, respectful and consistently of the highest quality. You demonstrate professionalism while building and maintaining strong relationships. You are an active, engaged, collaborative, and positive teammate/leader with both internal and external customers.
• SERVICE EFFICIENCY: Burkhart and your region experience highly effective and efficient operating performance as a result of your strength scheduling and dispatching Field Service Technicians to maximize profitability and utilization.
• SERVICE DEPT PROFITABILITY: Your Service department is profitable, and you manage operational income, including ensuring work orders are promptly billed, to meet and exceed the approved annual budget. Your department runs lean, efficiently and profitably, with a focus on net profit, strong margins, and sales growth.
• TEAM SUPPORT: You facilitate the success of your team by making sure that your team has the tools and support they need to meet their goals. Your team can depend on you to be highly organized and provide high quality work in a timely manner.

What you’ll need…

• Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
• 2 years of scheduling and dispatching experience, or 3 years of customer service/administrative experience.
• The associate must maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position may require associates to drive Burkhart vehicles to deliver parts or equipment to client worksites.

Preferred Education and/or Experience:

• Experience with service coordination, scheduling, dispatching, inventory management, and/or customer service.

Salary Info:

The starting salary range for this position is $57,000 - $61,000 annually.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are…

Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client’s success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers.

We pride ourselves on being an honest and ethical business partner and doing what’s right for our clients. Holding ourselves accountable and investing in our Associate’s education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.

Please visit our website: https://www.burkhartdental.com/career-opportunities

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At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.