Service Coordinator - BAS

Bosch Building Technologies North America; Poway (CA); Vor Ort; USD 97.424.000 - 114.616.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

401K w/ company match

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance

Zusammenfassung

Bosch Building Technologies North America is seeking a Service Coordinator to schedule and manage service technicians for agreements, emergencies, and time-and-material projects. You will oversee work orders, spare parts, invoicing, and documentation while supporting day-to-day service operations and ensuring productive labor tracking and timely collections.

You will work as the primary customer service contact with internal teams, clients, and contractors, aiming to maximize customer

Qualifikationen

• Minimum of a high school diploma, GED, or equivalent.
• 2+ years of experience as a Service Coordinator or in a similar role.
• 2+ years of proficiency in MS Office Suite (Word, PowerPoint, Excel, Teams, Outlook, Dynamics, SharePoint).
• 2+ years of experience with project management software.
• 2+ years of external communications and customer service experience.
• Strong verbal and written communication skills.
• Empathy and problem-solving to achieve customer satisfaction.

Aufgaben

• Coordinates and schedules service technicians for service agreements, emergencies, and T&M projects.
• Manages work orders, spare parts processing, invoicing, and service documentation.
• Serves as primary customer service contact with internal teams, clients, engineers, and contractors.
• Ensures accurate labor tracking and timely collections.
• Works with Collections and Material Coordinator to maximize cash flow.
• Communicates with external organizations as required.
• Keeps service management system updated to maximize productivity.
• Provides front-line support for ongoing service collections and scheduling.

Kenntnisse

Communication skills

Customer service

Empathy

Team collaboration

Ausbildung

High school diploma or GED

Associate degree in business administration/HVAC

Tools

MS Office

Dynamics

SharePoint

Project management software

Jobbeschreibung

About Us

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

Full Time/Part Time

Full-time

Job Description

Job Summary: This role is responsible for coordinating and scheduling service technicians for service agreements, emergency calls, and time‑and‑materials projects while supporting day‑to‑day service operations. The position manages work orders, spare parts processing, invoicing, and service documentation, while ensuring accurate labor tracking and timely collections. Serving as a primary customer service contact, the role works closely with internal teams, clients, engineers, and contractors to maximize productivity, customer satisfaction, and cash flow efficiency.

Responsibilities:

• Manages the scheduling of specialists for all service agreements.


• Manages the day to day scheduling for emergency and T&M service projects.


• Receives, verifies for accuracy, and execute orders received for spare parts, enters service work orders and employee time sheets.


• Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized. Invoices for spare parts daily and T&M work weekly.


• Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.


• Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.


• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.


• Provide support to Bosch Building Technologies and other contractors to solve building operating issues that go beyond the controls or special systems operation.


• Communicate with internal employees as required to ensure Bosch Building Technologies labor is accurate and timely and estimated productivity is achieved in all areas.


• Keep service management system updated and employ it to achieve maximum productivity.


• Provide support for ongoing service collections, technician scheduling, setting up work orders, and being the front facing customer service representative for both internal and external clients.


• Other duties as assigned.

Required Qualifications:

• Minimum of a high school diploma, GED, or equivalent.


• 2+ years of experience as a Service Coordinator or in a similar role, preferably in building controls, construction or related field.


• 2+ years of proficiency in basic computer systems, including but not limited to MS Office Suite (Microsoft Word, PowerPoint, Excel, Teams, Outlook, Dynamics, and SharePoint).


• 2+ years of experience working with project management software.


• 2+ year of experience with external organization communications, high-level internal communications, and strong customer service skills


• Strong verbal and written communication skills, with the ability to convey information clearly and concisely.


• Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.

Preferred Qualifications:

• 2-year associate's degree in business administration/HVAC/Hospitality Management or customer service-related studies preferred.


• 4+ years of experience as a Service Coordinator or in a similar role, preferably in building controls/building technologies or related field.


• 4+ years of experience working with project management software.


• Extensive experience with service management systems.


• Previous experience in coordinating material orders, scheduling, answering customer requests.


• Familiarity with industry-specific (Construction/HVAC) software and tools.


• Certification or training in building automation controls, building management systems or related field(s).

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (iesee, hear,speakand write clearly)in order tocommunicate with colleagues and/or customers; manual dexterityrequiredfor occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employeeencounterswhile performing the essential functions of this job.

• The office is clean, orderly, properlylightedand ventilated. Noise levels are considered low to moderate

Additional Information:

• Compensation: $34 - $40 per hour


• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary


• Travel Requirements: Local if needed.


• Medical


• Vision


• Flexible Spending Accounts


• 401K w/ company match


• Life/AD&D/LTD


• Paid Vacation/Sick/Holidays


• Employee Assistance Program


• Pet Insurance

Disclaimers

Equal Employment Opportunity Statement
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

All your information will be kept confidential according to EEO guidelines.

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French Privacy Notice
French Canadian residents have the right to receive additional notices about their personal information. To learn more, click here .Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at [e-mail] . Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only.

Pay Range

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $34.00 - $40.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion,sex, sexual orientation, gender identity, national origin, disability, orveteran status. We are an equal opportunity employer, and all qualifiedapplicants will receive consideration for employment without regard to race,color, creed, religion, national origin, citizenship status, ancestry, sex,age, physical or mental disability unrelated to ability, marital status, familyresponsibilities, pregnancy, genetic information, sexual orientation, genderexpression, gender identity, transgender, sex stereotyping, order of protectionstatus, protected veteran or military status, or an unfavorable discharge frommilitary service, and other categories protected by federal, state or local law.

EEO is the Law

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