Service Coordinator - AutoNation CDJR Valencia

AutoNation; New Mexico; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Job summary

AutoNation is seeking a Service Loyalty Coordinator to make outbound calls, build customer relationships, and schedule Service Department appointments. The role requires excellent communication and customer service skills with attention to detail in documenting orders and processing payments.

Responsibilities include routing calls, providing reports to management, and ensuring smooth handoffs to service consultants.

Qualifications

• Experience in customer-facing roles preferred.
• Strong verbal and written communication skills.
• Ability to read and comprehend written instructions.
• Ability to handle cash or payment processes is a plus.
• Prior industry experience is a plus.

Responsibilities

• Make outbound service calls to uncover customer needs and direct calls accordingly.
• Ensure service consultants receive messages promptly.
• Schedule and route service appointments when consultants are unavailable.
• Provide reporting to dealership management.
• Handle and document retail charges and provide receipts.
• Process charge purchases per Controller policies.
• Close internal repair orders and route to Billing Clerk for processing.
• File repair orders and parts tickets in customer service files.

Skills

Customer service

Communication

Interpersonal skills

Reading & writing

Education

High School Diploma or Equivalent

Certificate from college/technical school (1 year)

Job description

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Ensures that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

This positions pay rate is $20 an hour + Bonus

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.