Service Coordinator

ConsultNet Technology Services and Solutions; Westerville (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

ConsultNet Technology Services and Solutions is seeking a Service Coordinator to join their team in Westerville, Ohio. This role involves planning and coordinating service technician activities and ensuring customer satisfaction through effective communication and organization. Ideal candidates will possess strong customer service skills, along with a high school diploma and relevant experience in a fast-paced environment.

Benefits

PTO

Holiday Pay

Benefits

Qualifications

• 3-5 years of customer service experience required.
• Must be extremely effective on the phone.
• Detailed oriented and enjoy fast-paced environments.

Responsibilities

• Coordinate service technicians and assign projects.
• Schedule personnel and monitor technician activity.
• Maintain customer satisfaction by addressing concerns.

Skills

Customer Service

Organization

Multi-tasking

Communication

Attention to Detail

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Windows

Job description

Join to apply for the Service Coordinator role at ConsultNet Technology Services and Solutions

1 week ago Be among the first 25 applicants

Join to apply for the Service Coordinator role at ConsultNet Technology Services and Solutions

Service Coordinator
Westerville, Ohio
Salary: $50,000-75,000 a year (BOE), PTO, Holiday, Benefits, etc.

JOB DESCRIPTION:
In this role, you will be responsible for planning, coordinating, controlling, and directing activities of the service technician team. This individual will coordinate the execution of service agreements and repair work. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

RESPONSIBILITIES:

• Coordinates service technicians, dispatches and assigns team members to projects.
• Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with Service Manager and HVAC Field Technician Supervisor to assign/dispatch Technicians.
• Answers office phone.
• Works within service ERP and Dispatch Tool for accurate service ticket assignment to technicians
• Maintains customer satisfaction by investigating concerns and responding to special requests.
• Generates work orders, reviews project paperwork, and generate various reports.
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• Close service requests on a weekly basis for billing and set up follow up appointments as needed

Service Coordinator
Westerville, Ohio
Salary: $50,000-75,000 a year (BOE), PTO, Holiday, Benefits, etc.

JOB DESCRIPTION:
In this role, you will be responsible for planning, coordinating, controlling, and directing activities of the service technician team. This individual will coordinate the execution of service agreements and repair work. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

RESPONSIBILITIES:

• Coordinates service technicians, dispatches and assigns team members to projects.
• Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with Service Manager and HVAC Field Technician Supervisor to assign/dispatch Technicians.
• Answers office phone.
• Works within service ERP and Dispatch Tool for accurate service ticket assignment to technicians
• Maintains customer satisfaction by investigating concerns and responding to special requests.
• Generates work orders, reviews project paperwork, and generate various reports.
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• Close service requests on a weekly basis for billing and set up follow up appointments as needed

JOB REQUIREMENTS:

• Education: High School Diploma/GED required.
• 3-5 Years Customer Service Experience
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Must be detailed oriented and enjoy working in a fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.

Preferred:

• HVAC industry knowledge
• Field service software knowledge

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com.

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at ConsultNet Technology Services and Solutions by 2x

Sign in to set job alerts for “Service Coordinator” roles.

Groveport, OH $60,000.00-$65,000.00 12 hours ago

Project Coordinator for Creative Sign Company

Client Relations Coordinator, Receptionist

Reynoldsburg, OH $20.00-$23.00 2 hours ago

Customer Service & E-Commerce Supervisor - Full Time

Ohio, United States $21.37-$21.37 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.