Service Coordinator

Checkered Flag Auto Group; Virginia Beach (VA); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Continued paid training opportunities

Medical, dental, vision coverage and更多

Company paid Life and Short-Term DI

401(k) Match

Paid Time Off and volunteering day

Employee and family discounts

Job summary

Checkered Flag Auto Group in Virginia Beach, VA is seeking a Service Coordinator to manage inbound calls, schedule vehicle service appointments, and coordinate loaner or rental vehicles. This full-time role requires a high school diploma, at least 1 year of customer service, and proficiency with Microsoft Excel, Word, Outlook, and CDK.

Strong organizational and communication skills are essential. We offer continued paid training opportunities, medical/dental/vision coverage, company-paid life

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Must be able to walk, bend, and sit for extended periods of time.
• Proficiency in Microsoft Excel, Word, Outlook, and CDK.
• Strong organizational and communication skills.

Responsibilities

• Answer all calls inbound to the Service Department, schedule appointments and provide assistance appropriate to the caller’s needs.
• Coordinate customer’s vehicle service appointments, including scheduling and coordinating loaner or rental vehicles, as applicable.
• Monitor scheduled reservations, contacting no-shows daily to reschedule.

Skills

Self-motivated

Attention to detail

Customer service oriented

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

CDK

Job description

Pay Range: $15 - $28 hourly, depending on experience

What We Need

• Self-motivated individuals
• Strong attention to detail
• Focus on serving customers

What Our Service Coordinators Do

• Answer all calls inbound to the Service Department, schedule appointments and provide assistance appropriate to the caller’s needs
• Coordinate customer’s vehicle service appointments, including scheduling and coordinating loaner or rental vehicles, as applicable
• Monitor scheduled reservations, contacting no-shows daily to reschedule

Your Pre-Qualifications

• High school diploma or equivalent
• At least 1 year of customer service experience
• Must be able to walk, bend, and sit for extended periods of time
• Proficiency in Microsoft Excel, Word, Outlook, and CDK
• Strong organizational and communication skills

Who We Are

Winners serving Winners!

At Checkered Flag, we’ve been providing drivers in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Newport News, and Hampton with first-rate vehicles and services since 1964. In the 60+ years that have passed since then, we’ve expanded our vision of service to over 10 different dealerships in the area. We’ve done this all without compromising our vision and mission because we know it’s our commitment to excellence that has allowed us to reach the level of success, we’ve been fortunate enough to achieve.

Our Honda, BMW, MINI, Toyota, Porsche, Audi, Hyundai, Genesis, Jaguar, Land Rover, and Volkswagen dealerships come with excellent reputations, and we are looking to grow our winning team!

Experience What Checkered Flag Offers

• Continued paid training opportunities
• Medical, dental, vision coverage and more
• Company paid Life and Short-Term Disability Insurance
• 401(k) Match
• Paid Time Off, and a paid day to participate in local charity or volunteering events
• Employee and family discounts

Job Type: Full-time

All applications and resumes are kept strictly confidential. Checkered Flag Motor Car Company, Inc. is an EEO Employer and a Drug Free Workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.