Service Coordinator

Beacon Hill Staffing Group; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Beacon Hill Staffing Group's client seeks a Service Coordinator on a contract-to-permanent basis. The role is the first point of contact for clients, visitors, and community members, handling inquiries with professionalism.

Duties include answering calls, emails, and walk-ins; preparing correspondence and reports; and conducting intake conversations to assess needs and connect people with internal programs and community resources.

Qualifications

• Two or more years in service-oriented roles.
• Strong communication and interpersonal skills.
• Proficiency with MS Office and common software tools.

Responsibilities

• Answer and direct phone calls, emails, and walk-in inquiries.
• Prepare correspondence, resource materials, reports, and other documents.
• Conduct intake conversations and assess client needs.
• Connect individuals with internal programs and community resources.

Skills

Two+ years of service-oriented

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office

Job description

The client is seeking a Service Coordinator to join their team on a contract to permanent basis. This role serves as the first point of contact for clients, visitors, and community members, ensuring all inquiries are handled professionally and efficiently. Responsibilities include answering and directing phone calls, emails, and walk-in inquiries, as well as preparing correspondence, resource materials, reports, and other administrative documents.

The Service Coordinator will conduct intake conversations to assess client needs and identify appropriate services. The role also involves educating community members about available programs and services, and connecting individuals and families with both internal programs and community-based resources. Strong organizational skills and attention to detail are essential for success in this position.

Ideal candidates will have two or more years of service-oriented work experience and a high school diploma or equivalent is preferred. Proficiency with computer applications, including MS Suite, is important. The position requires patience, compassion, and empathy, as well as the ability to work effectively in a community-focused environment.