Service Coordinator

FIRSTCALL MECHANICAL GROUP LLC; Lawrenceville (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive weekly pay

Healthcare coverage (Medical, Dental,

Vision coverage

401(k) with 5% match

Paid time off

Career growth programs

Referral bonus $2,500 per referral

Company vehicle or allowance

Phone allowance

Boot allowances

Job summary

FirstCall Mechanical is seeking an Entry-level Service Coordinator in the Atlanta, GA area. The role involves handling calls, creating service requests, and coordinating with customers, managers, and technicians to dispatch work efficiently.

The ideal candidate has 1–3 years of dispatch experience in HVAC or related services and strong organizational skills. Office-based role with standard weekday hours and collaboration across the service team.

Qualifications

• 1–3+ years of dispatching experience in HVAC or service industries preferred.
• Strong organizational and interpersonal skills with teamwork ability.
• Microsoft Office proficiency required.

Responsibilities

• Answer phones and relay messages.
• Create service calls and coordinate with customers, managers, and technicians.

Skills

Dispatching

HVAC knowledge

Microsoft Office

Geographical knowledge

Problem-solving

Tools

BulidOps

Job description

Job Details: Level: Entry, Job Location: C2H Lawrenceville - Lawrenceville, GA 30043, A FirstCall Mechanical Company

SERVICE COORDINATOR

Location: Atlanta, GA

WHO IS FIRSTCALL MECHANICAL?

C2H Air and Electric is a commercial HVAC services company based in Atlanta, GA. Founded in 2013, C2H partnered with FirstCall Mechanical in 2024.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage – Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources – 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays – Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks – Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW

We are currently seeking an experienced Commercial HVAC Service Coordinator to join the fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.

JOB RESPONSIBILITIES

• Answer telephones and relay calls and messages
• Speak with the customer, account managers, or technicians and creates service calls as needed
• Review services work orders for spelling, grammar and correctness, rewrites as necessary
• Corrects additional billings that were missed on service work order
• Schedule and dispatch work crew to the appropriate location according to customer's request, specification or needs
• Arrange for repairs that are needed for jobs that need to be scheduled, by setting up time and date with the customer, and coordinate with and others that are involved (cranes, deliveries and number Technicians)
• Identify that the technician is the best person for the job that the customer needs
• Work in office from 7AM - 5PM

ACCOUNTABILITIES

• Scheduling & Dispatching
• Customer Service & Communication
• Work Order & Documentation Management
• Compliance & Safety
• Administrative & Reporting Responsibilities

ORGANIZATIONAL ALIGNMENT

This position reports to the local manager and has a responsibility to the entire service team and all of our customers.

Qualifications

• 1-3+ years of experience in dispatching
• Experience in HVAC or service industry strongly preferred
• Strong organizational and interpersonal skills, and able to work well within a team environment
• Capable of remaining patient and calm when dealing with frustrated technicians or clients
• Geographical knowledge of service area or map reading skills
• Microsoft Office Suite skills a MUST
• Maintains professional but friendly and outgoing demeanor
• Strong problem-solving skills
• Experience with BulidOps, a plus

BEHAVIORAL PROFILE

Language & Communication Skills

Communicates clearly and professionally with customers, technicians, and management. Listens actively and responds to customer inquiries with patience.

Reasoning Ability

Quickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions.

Environmental Requirements

Primarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators.

Physical Demands

Requires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.).

NOTE

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.