Technology Coordinator
DLB Associates
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Benefits offered by this job
Job summary
Qualifications
- Strong working knowledge of Microsoft 365 ecosystem.
- Demonstrated ability to troubleshoot across multiple software platforms.
- Experience managing SharePoint sites, permissions, and governance.
- Familiarity with Power Automate and basic workflow creation.
- Strong organizational skills with the ability to track broader system trends.
Responsibilities
- Serve as the BMO IT support side stream lead for internal operational tools.
- Own and maintain Smart Tech’s SharePoint structure.
- Coordinate with ai2io during platform transitions.
- Implement and maintain Smartsheet and Power Automate workflows.
- Act as a cross-functional support resource for software navigation.
Skills
Education
Tools
Job description
Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level governance. Complex integrations are delivered cleanly, consistently, and fast. Our teams thrive in high-stakes environments where quality control and uptime matters, schedules are compressed, and coordination is everything.
Technology Coordinator
Remote - work virtually from anywhere in the United States
The Technology Coordinator serves as the operational technology enablement lead within the Business Management Office (BMO), supporting consistent, predictable, and scalable project delivery across Smart Tech. This role functions as a “technology Swiss Army knife” — providing practical, day-to-day system support, troubleshooting, training, and coordination across platforms without serving as a deep technical engineer. The Technology Coordinator ensures tools, templates, file systems, and automation workflows are standardized, accessible, and effectively adopted across departments. Positioned within Organizational Excellence, this role supports system consistency, SharePoint ownership, remote file management, transition coordination with ai2io, and enterprise technology enablement aligned with BMO standards.
- Serve as the BMO IT support side stream lead for internal operational tools.
- Manage follow-ups and escalations to ai2io and other vendors as needed.
- Identify patterns and trends that signal wider-spread system issues.
- Provide frontline troubleshooting support across platforms (Microsoft 365, SharePoint, Smartsheet, file sharing tools, templates, etc.).
- Ensure consistent communication and resolution tracking of system-related issues.
- Own and maintain Smart Tech’s SharePoint structure, ensuring consistency, usability, and governance.
- Implement structural updates and improvements as directed by BMO leadership
- Serve as owner of the remote file share tool, including access structure, consistency, and user support.
- Maintain system organization standards aligned with project delivery frameworks.
- Coordinate with ai2io on system integrations, licensing, access, and technical escalations
- Serve as Transition Support Lead for system or process rollouts.
- Coordinate with ai2io and internal stakeholders during platform transitions.
- Deliver training sessions and practical enablement for new tools and processes.
- Provide structured support during rollout phases, including issue tracking and resolution.
- Escalate systemic concerns and adoption risks early.
- Own and maintain enterprise templates (Word, Excel, PowerPoint) to ensure brand, structural, and delivery consistency.
- Implement and maintain Smartsheet and Power Automate workflows to improve efficiency and reduce manual effort.
- Support reporting structures and automation improvements within the BMO.
- Ensure templates and tools reflect evolving BMO standards
- Serve as liaison for visual and presentation-related support needs.
- Coordinate updates and structural changes to website content (in partnership with Marketing or external vendors, if applicable).
- Support formatting, branding consistency, and presentation readiness across departments.
- Act as a cross-functional support resource for software navigation and practical troubleshooting.
- Provide “simple” support and guidance — enabling teams to use tools effectively without overengineering solutions.
- Continuously identify opportunities to improve usability, adoption, and standardization of tools.
Completion of assigned tasks and deliverables on time with strong attention to detail.
Performs Other Related Duties as Assigned.
- Strong working knowledge of Microsoft 365 ecosystem (SharePoint, Teams, OneDrive, Outlook, Word, Excel, PowerPoint).
- Demonstrated ability to troubleshoot across multiple software platforms and quickly learn new systems.
- Experience managing SharePoint sites, permissions, document libraries, and structural governance.
- Familiarity with Power Automate (or similar automation tools) and basic workflow creation.
- Experience coordinating IT escalations and working with third‑party IT providers (e.g., ai2io or similar managed service partners).
- Strong organizational skills with the ability to manage follow‑ups, track issues, and identify broader system trends.
- Ability to translate technical concepts into practical, user‑friendly guidance and training.
- Comfort serving as a cross-functional support resource in a fast‑paced, project‑driven environment.
- Strong communication skills, both written and verbal.
- High attention to detail, particularly in template consistency, document formatting, and system structure.
- Ability to operate independently while aligning closely with BMO leadership direction.
- Comfort supporting change management and system rollouts across multiple departments.
The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to remain in a stationary position.
- Frequently moving through office, commercial, and jobsite environments.
- On occasion may move equipment weighing up to 50 pounds.
- Up to 10%, this may include travel to any or all 50 US states.
- Must be located near a major US airport.
- Effective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position.
- Travel may involve transportation by car or plane depending on the destination and nature of the business need.
- Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc.
- Associate’s or Bachelor’s degree in Information Technology, Business, Operations, Organizational Development, or a related field (or equivalent practical experience).
- 3–5 years of experience in a technology support, systems coordination, operations enablement, or similar role.
- Hands‑on experience supporting Microsoft 365 environments, including SharePoint and Teams.
- Experience providing end‑user support and troubleshooting across multiple software platforms.
- Demonstrated ability to coordinate IT escalations and manage follow‑through to resolution.
- Experience supporting template management, document standardization, or system organization initiatives.
- Ability to independently manage multiple priorities in a fast‑paced, growth‑oriented environment.
- Experience in construction, engineering, technology integration, or other project‑driven industries.
- Experience supporting SharePoint governance, remote file management tools, or enterprise document structures.
- Working knowledge of Power Automate or other workflow automation platforms.
- Experience supporting system rollouts, change management efforts, or training initiatives.
- Exposure to PMO/BMO environments or operational governance structures.
- Microsoft certifications (e.g., Microsoft 365 Fundamentals, Power Platform Fundamentals) or similar credentials.
- Choice of comprehensive medical plans (including two PPO‑style plans and a HDHP w/ HSA option)
- Dental and vision plans
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
- 401k with company match and self‑directed brokerage account option
- PTO including additional paid time off during the last week of the year
- Company paid life insurance coverage for employees and their eligible dependents
- Short and long‑term disability, AD&D coverage
- Professional development opportunities, tuition reimbursement and professional licensing assistance
- Paid parental leave after one year of employment
CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is STC's reasonable estimate of the base compensation for this role. The actual amount may differ based on non‑discriminatory factors such as experience, knowledge, skills, abilities, and location.
Smart Tech Contracting is an EEO/Affirmative Action Employer and participates in the E‑Verify program with the Department of Homeland Security. We encourage diversity in our workforce.
Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award‑winning team!
STC does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to STC in the absence of a signed Service Agreement where STC has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of STC and STC will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
The Pay Range For This Role Is
78,750 - 95,812.50 USD per year (Remote (United States))
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