Service Coordinator

Patriot Fire Protection; Tacoma (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Collaborative environment

Growth opportunities

Impactful work

Job summary

Patriot Fire Protection, a leading fire protection company, is seeking an organized administrative professional to manage scheduling and back-office tasks for field teams. You will coordinate complex projects, draft communications, and act as a liaison among field staff, customers, and regulatory agencies.

The role emphasizes meticulous data management, process improvement, and collaboration with a close-knit operations team to ensure timely service delivery at multiple sites in Washington.

Qualifications

• 3+ years of administrative-level experience.
• Proficiency with Microsoft Excel and Google Workspace.
• Detail-oriented with strong organizational skills.

Responsibilities

• Schedule and coordinate complex schedules for field teams and projects.
• Handle back-office tasks, answer phones, draft communications, and prepare work orders.
• Serve as liaison between field personnel, customers, and government agencies.
• Manage reports and data for inspection, testing, and service teams.
• Develop and maintain standardized processes with thorough follow-up.

Skills

Scheduling

Administrative support

Microsoft Excel

Google Sheets

Education

High School Diploma or GED

Tools

Viewpoint/Spectrum

Job description

**NOT ENTERTAINING THRID PARTY RECRUITERS - THANK YOU!**

About Us:

Since 1990, Patriot Fire Protection, Inc. has been an industry leader in fire prevention systems including design, fabrication, installation, maintenance, inspection and rapid response. With offices in Tacoma, Spokane, and Vancouver Washington, our mission is to provide the highest quality systems and services while protecting the lives and property of our customers. Learn more at www.patriotfire.com.

Why You'll Love This Role:

Our Service team is the nucleus of one of our fastest growing organizations. This critical position maintains and elevates systems of organization, schedules complex and time-sensitive projects, and ensures smooth and efficient operations. You’ll have the opportunity to interact with a wide range of teams, identify areas for improvement and become an expert in how we manage this ever-changing world.

If you find joy in the details and satisfaction in creating order from chaos, this role might be your perfect launchpad.

What You'll Do:

• Scheduling and Coordination: Manage and optimize complex schedules for field teams, ensuring efficient resource allocation and timely project execution while maintaining flexibility to accommodate urgent customer requests and changing priorities
• Support Operations: Own back-office functions, answer phones for urgent customer needs, draft communications and prepare work orders
• Liaison: Serve as the communication hub between field personnel, customers, and government agencies.
• Data Management: Craft, process and organize reports and reporting systems for our inspection, testing and service teams
• Systems Expert: Build proficiency on the Google Drive platform and in our construction software (Viewpoint/Spectrum)
• Collaboration: Work alongside a close-knit team to manage daily operations, including fielding incoming service calls, while continually brainstorming ways to improve process efficiency
• Professional Growth: Embrace opportunities to learn, grow, and take on additional responsibilities

What We’re Looking For:

• Education: High School Diploma or GED
• Experience: 3+ years of administrative-level experience
• Technical Skills: Proficiency with Microsoft Suite (particularly Excel) and Google Suite (particularly GSheets)
• Attention to Detail: A keen eye for detail and the capacity to maintain accuracy in repetitive tasks
• Process-driven: Affinity for developing and maintaining standardized and multi-step processes including rigorous follow-up
• Organized: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistently
• Industry Experience: Experience in the construction industry or commercial fire alarm tenant improvements is a plus but not required
• Availability: Full-time availability (40 hours per week, 7am start time)
• Compliance: Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties

Ideal Candidate Attributes:

• Continually seeks ways to improve efficiencies
• Desire to grow and willingness to learn
• Positive attitude and professional demeanor including good judgment and honesty
• Enjoys a fast-paced environment while maintaining organization and operational rigor
• Takes initiative and can operate with minimal guidance
• Trains teammates and openly shares knowledge and experience
• Customer-centric: goes the extra mile to get the job done correctly

Perks of Joining Our Team:

• Collaborative Environment: Be part of a supportive and enthusiastic team
• Growth Opportunities: Learn new skills and advance your career
• Impactful Work: Play a crucial role in the success of exciting projects

Patriot Fire Protection, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, national origin, disability, or protected Veteran status.