Service Coordinator II

Generac Power Systems Inc.; Sussex (WI); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Generac Power Systems Inc. in Sussex, WI is seeking a Service Coordinator II to act as the primary contact for customers, triaging requests and coordinating field technicians to ensure timely service delivery.

The role involves creating and managing service jobs, scheduling maintenance, updating records, and supporting billing with the technical team. Strong organization, teamwork, and ability to work under pressure are essential.

Qualifikationen

• High School Diploma or GED required; associate/bachelor’s preferred.
• Experience with scheduling field technicians or customer service is expected.
• Proficiency in Microsoft Office and basic math for parts orders.

Aufgaben

• Serve as the primary contact for customers and triage service requests.
• Create and manage service jobs; coordinate technician schedules for efficiency.
• Proactively schedule preventive maintenance and repairs with customers.
• Audit and update customer locations and manage equipment transfers.
• Collaborate with billing to finalize invoicing and escalate issues as needed.
• Participate in rotating on-call for emergency service requests.

Kenntnisse

MS Office

Customer service

Time management

Team player

Math skills

Mechanical aptitude

Ausbildung

High School Diploma or GED

Associate or bachelor’s degree in related field

Tools

FieldServio

SAP

Jobbeschreibung

## Service Coordinator IIApply: Onsite: Sussex, WI - USA: Full time: Posted Today: JR17816# **We believe power is a promise - a shared commitment to be there for others when it matters most.** For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?# Major Responsibilities* Serve as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution.* Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.* Proactively schedule preventative maintenance and repair services, confirming details with customers.* Create, audit, and update new customers in the system and maintain customer location accounts* Manage equipment transfers between accounts, ensuring proper documentation and system updates.* Partner with the credit department to resolve account status issues and maintain smooth service operations, escalating issues as needed.* Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness.* Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines.* Review completed jobs for accuracy and readiness for billing, collaborating with technical billers to finalize invoicing, escalating issues as needed.* Process new entry-level to mid-level contracts and renewals in the electronic management system for related services.* Participate in department meetings with the service operations team to align priorities and resolve challenges* Provide cross-functional support to other Service Department roles as needed to maintain operational continuity.* Participate in a rotating on-call team to respond to emergency service requests, as required by location.* Work under general direction; manage own workload and cross-train Service Coordinator I team members, fostering skill development and knowledge sharing. # Minimum Job Requirements**Education*** High School Diploma or G.E.D.**Work Experience*** 2+ years of administrative experience in a service-related business.* 2+ years of scheduling field technicians and/or customer service.**Knowledge / Skills / Abilities*** Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel).* General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.* Incorporate time management skills by prioritizing work assignments.* Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.* Must be able to handle high-pressure situations.* Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders. # Preferred Job Requirements**Education*** Associate or bachelor's degree in related field.**Work Experience*** 4 years of administrative experience in a service-related business.* 4 years of scheduling field technicians and/or customer service.**Knowledge / Skills / Abilities*** Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.).* Proficiency in schematic and service documentation. # Physical Requirements and Working Conditions**Office Environment (Includes field sales):**While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.*“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”*