Service Coordinator

John Henry Foster Company; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with company contribution

Employee Stock Ownership Plan

Paid time off

Paid holidays

Job summary

A leading pneumatic and hydraulic equipment distributor in St. Louis is looking for a skilled Service Coordinator to join the team. This role involves coordinating service technicians, providing excellent customer service, and maintaining service call information. Successful candidates will have strong communication and organizational skills, along with the ability to thrive in a fast-paced environment. This position offers excellent benefits including medical, dental, and 401(k) plans.

Qualifications

• Must have great communication skills.
• Organized and effective in customer interaction.
• Experience in general office and administrative procedures is valued.
• Ability to work successfully in a fast-paced environment.

Responsibilities

• Coordinate service technicians for break fixes and preventive maintenance.
• Provide excellent customer service to all customers.
• Update system with service call information and coordinate service calendar.
• Track parts, quote, invoice when jobs are completed, and enter sales orders.
• Coordinate the service calendar to track calls/visits.
• Track parts, quote, invoice when jobs are completed, and enter sales orders for parts.

Skills

Communication skills

Organizational skills

Problem-solving

Customer interaction

Job description

John Henry Foster Companyis the largest, full-service pneumatic and hydraulic equipment distributor and service provider in the Midwest. As anemployee-owned companywe have consistently grown to provide our customers with the best products and the best service in the industry. We have been serving our customers forover 75 years! To learn more about us, please visitwww.jhf.com

We have a great opportunity for a skilled, energetic, motivated Service Coordinator to join our team!

If you enjoy a fast-paced, growth driven environment where creative problem solving is encouraged this position is for you!

TheAir Service Coordinatorwill becoordinatingservice technicians for break fixes and preventative maintenance. Our coordinatorprovides excellent customer serviceto all customers, while participating in dailyproblem solvingandcontinuous improvementactivities. Thecoordinatorwill also update the system with service call information, coordinating the service calendar to track calls/visits, tracking parts, quoting, invoicing when jobs are completed, and enter in sales orders to have parts pulled for service calls.

What we look for:

• Must have great communication skills, organized, and ability to effectively interact with customers and other employees
• Knowledge of and experience in general office and administrative procedures
• Ability to successfully work in a fast-paced environment
• Prior related experience preferred

What we offer:

• Excellent benefits which include medical, dental, vision, life insurance, HSA, FSA
• 401(k) with company contribution
• Employee Stock Ownership Plan
• Paid time off, paid holidays, and much more!