Customer Service Representative

Aston Carter; Norcross (GA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Aston Carter is seeking a Customer Service Representative to process orders and quotes, answer delivery inquiries, and assist customers using inventory and part-number information from technical documentation. This contract-to-hire role is based fully onsite in Norcross, GA.

The ideal candidate has 2 years in industrial customer service, strong communication, and familiarity with fluid power products. Experience in telesales or order generation is a plus, and training is provided.

Qualifications

• Minimum 2 years in customer service for industrial or OEM markets.
• Ability to learn quickly in a technical, sales-focused environment.
• Experience in order processing and handling returns.
• Familiarity with parts identification from technical documents.

Responsibilities

• Process customer orders and quotes via email and phone.
• Check stock, back orders, vendor schedules, and shipping dates.
• Identify parts using worksheets, part-number files, and documentation.
• Expedite order inquiries and resolve issues promptly.

Skills

Industrial CS experience

Fast learner

Telesales experience

Fluid power knowledge

Clear phone voice

Interpersonal skills

Automation products

Order processing

Inventory knowledge

Job description

Aston Carter is hiring Customer Service Representative

Responsibilities

• Process customer orders and quotes for a wide range of products and value-added services received through email and phone inquiries.

• Answer delivery-related inquiries by checking stock availability, back order status, vendor schedules, and shipping dates, and follow up on purchasing and receiving of specific products.

• Work from worksheets, inventory lists, part number files, and related documentation to assist customers in identifying parts, gathering cost and discount information, and confirming stock availability.

• Expedite order inquiries by checking order status, following up on back orders and lost orders, and ensuring timely resolution.

Essential Skills

• 2 years of experience supporting original equipment manufacturers, industrial companies, heavy equipment customers, or similar customer bases.

• Demonstrated ability to learn and apply new information quickly in a technical and sales-oriented environment.

• Experience in telesales, outside sales, or a combination of both, with a focus on customer interaction and order generation.

• Product knowledge of fluid power products and automation components such as actuators, air valves, and compressors

• Clear, pleasant, and professional speaking voice suitable for phone-based sales and customer communication.

• Strong interpersonal and communication abilities, with the capacity to establish rapport and build relationships with current and potential customers.

• Experience in automation products, including actuators, air valves, compressors, and related mechanical components.

• Prior experience in customer service roles involving order processing, returns, and technical support.

• Familiarity with working from inventory lists, part number files, and other technical documentation to identify and source parts.

Job Type & Location

This is a Contract to Hire position based out of Norcross, GA.

Pay and Benefits

The pay range for this position is $30.00 - $33.65/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norcross,GA.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.