Service Coordinator

MSI Viking; Shelby Township (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) with company matching

Life insurance

Paid time off

Employee assistance program

Employee referral program

Job summary

MSI-Viking Gage is seeking a Metrology Service Coordinator in Michigan to join our service team. You will coordinate calibration and repair work, manage service orders, and provide timely updates to customers.

You will work closely with sales, lab, and technical teams to move jobs from intake through completion, while maintaining accurate records and prioritizing multiple tasks in a fast-paced environment.

Qualifications

• 2-4 years scheduling, coordination, customer service, or administrative experience preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work through interruptions.
• Excellent written and verbal communication skills.

Responsibilities

• Communicate with customers and provide updates on service orders
• Process customer purchase orders and create work orders
• Prepare quotes and schedule calibration and repair work
• Coordinate calibration schedules for company standards
• Invoice completed work orders
• Maintain accurate records and data within company systems
• Work closely with sales, lab, and technical teams to keep service work moving
• Help address customer questions and service-related needs
• Assist with additional warehouse or operational duties as needed

Skills

Customer service

Organization

Multitasking

Written communication

Verbal communication

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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MSI-Viking Gage is looking for an organized, customer-focused Metrology Service Coordinator to join our Service team.

This position is a key link between our customers and our internal sales, lab, and technical teams. You'll help coordinate calibration and repair work, manage service orders, provide updates to customers, and keep jobs moving from intake through completion.

This is a great fit for someone who enjoys staying organized, solving problems, communicating with customers, and working in a fast-paced environment where priorities can shift throughout the day.

What You'll Do

• Communicate with customers and provide updates on service orders
• Process customer purchase orders and create work orders
• Prepare quotes and schedule calibration and repair work
• Coordinate calibration schedules for company standards
• Invoice completed work orders
• Maintain accurate records and data within company systems
• Work closely with sales, lab, and technical teams to keep service work moving
• Help address customer questions and service-related needs
• Assist with additional warehouse or operational duties as needed

What We're Looking For

• 2-4 years of scheduling, coordination, customer service, or administrative experience preferred
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and work through interruptions
• Excellent written and verbal communication skills
• Strong customer-service mindset
• Basic computer proficiency, including Microsoft Excel, Word, and Outlook
• High School Diploma or GED required
• Ability to sit at a computer for extended periods of time
• Ability to occasionally lift up to 50 lbs.

MSI-Viking Gage offers a competitive benefits package, including:

• Health insurance
• Vision insurance
• 401(k) with company matching
• Life insurance
• Paid time off
• Employee assistance program
• Employee referral program

About MSI-Viking Gage

MSI-Viking Gage is a leading provider of precision metrology products and services. We support customers with calibration, repair, inspection, metrology equipment, and technical solutions across a variety of industries.

If you're organized, customer-focused, and enjoy keeping things moving behind the scenes, we'd love to hear from you.