Service Coordinator

omi; Sanford (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement savings plan

Paid time off

Training and professional development

Advancement opportunities

Exposure to healthcare tech

Impactful work

Job summary

OMI MedTech is seeking a highly organized Service Coordinator at our Sanford, Florida office to support service calls for medical equipment. You will work with customers, field technicians, vendors, and the operations team to ensure timely responses and an exceptional customer experience.

Ideal candidates have 2+ years in service coordination or dispatch, strong communication, and the ability to manage multiple requests.

Qualifications

• 2+ years of experience in service coordination, dispatch, or a similar role.
• Experience supporting field service technicians is preferred.
• Excellent written and verbal communication skills.
• Strong customer service orientation and professional demeanor.
• Highly organized and able to manage multiple open service calls.
• Experience sourcing parts or working with vendors is a plus.
• QuickBooks experience is a plus.

Responsibilities

• Serve as a primary contact for customers requesting service and repairs.
• Coordinate with field service technicians to keep service calls moving efficiently.
• Communicate service status, scheduling, parts availability, and next steps with customers.
• Help prioritize service requests based on urgency.
• Create and send customer quotes for repairs, parts, and services.
• Research, identify, and source replacement parts and equipment.
• Request pricing/availability from manufacturers, distributors, and vendors.
• Follow up on open quotes, parts orders, and open service calls.
• Review technician service documentation and ensure proper job closure.
• Assist with purchase orders, parts tracking, shipping, RMAs, and logistics.
• Maintain accurate customer, equipment, and service data.
• Work with operations to improve scheduling and efficiency.
• Identify problems before they become customer issues.
• Assist with other day-to-day operational needs as the company grows.

Skills

Customer service

Communication

Organization

Independent work

Multitasking

Problem solving

Tools

QuickBooks

Job description

Service Coordinator – Medical Equipment

OMI MedTech | Sanford, FL | Full-Time

Help Keep Healthcare Moving

OMI MedTech is a growing Florida-based medical equipment service company looking for a highly organized, customer-focused Service Coordinator to join our team at our Sanford, Florida office.

This position is at the center of our service operations. You will work directly with customers, field service technicians, vendors, and our operations team to make sure service calls are handled efficiently and our customers receive an exceptional experience from the initial request through completion.

If you're organized, comfortable juggling multiple priorities, enjoy solving problems, and genuinely like helping customers, we'd like to hear from you.

Medical equipment experience is a plus, but it is not required. Experience coordinating technicians or service calls in industries such as HVAC, electrical, automotive, industrial equipment, facilities, or other field-service businesses can translate very well to this position.

What You'll Do

• Serve as a primary point of contact for customers requesting service and repairs.
• Coordinate with OMI MedTech field service technicians to keep service calls moving efficiently.
• Communicate service status, scheduling information, parts availability, and next steps with customers.
• Help prioritize service requests based on customer needs and urgency.
• Create and send customer quotes for repairs, parts, and services.
• Research, identify, and source replacement parts and equipment.
• Request pricing and availability from manufacturers, distributors, and vendors.
• Follow up on open quotes, parts orders, and outstanding service calls.
• Review technician service documentation and help ensure jobs are properly completed and closed.
• Assist with purchase orders, parts tracking, shipping, RMAs, and other service-related logistics.
• Maintain accurate customer, equipment, and service information.
• Work closely with the operations team to improve scheduling, communication, documentation, and overall efficiency.
• Help identify problems before they become customer issues.
• Assist with other day-to-day operational needs as OMI MedTech continues to grow.

What We're Looking For

The ideal candidate is someone who takes ownership of problems and doesn't need to be reminded to follow up.

Preferred qualifications:

• 2+ years of experience in service coordination, dispatch, customer service, operations, inside sales, parts, or a similar role.
• Experience supporting field service technicians is strongly preferred.
• Excellent written and verbal communication skills.
• Strong customer service skills and a professional demeanor.
• Highly organized and able to manage multiple open service calls and priorities.
• Comfortable creating quotes and communicating pricing to customers.
• Strong computer skills and ability to learn new software quickly.
• Experience sourcing parts or working with vendors is a plus.
• QuickBooks experience is a plus.
• Medical equipment, biomedical, healthcare, imaging, HVAC, electrical, automotive, or other technical service industry experience is a plus.
• Ability to work independently while being part of a fast-moving team.
• Strong attention to detail and follow-through.

What Success Looks Like

Our Service Coordinator isn't simply answering phones or entering information into a system.

You'll know you're succeeding when our customers know what's happening, our technicians have what they need, quotes are going out quickly, parts aren't holding up repairs unnecessarily, and open service calls don't fall through the cracks.

The goal is simple: create a great experience for our customers while helping our technicians and operations team work efficiently.

Why Join OMI MedTech?

OMI MedTech provides medical equipment service and repair to healthcare facilities throughout Florida. As we continue to grow, we're building a team of people who want to grow with us.

We offer:

• Competitive compensation based on experience
• Health insurance
• Dental and vision coverage
• Retirement savings plan
• Paid time off
• Training and professional development
• Opportunities for advancement as the company grows
• Exposure to the medical equipment and healthcare technology industry
• A role where your work has a direct impact on our customers and field technicians

Schedule & Location

Full-Time, In-Person
Sanford, Florida

This is an office-based position working closely with our operations team and field service technicians throughout Florida.