Onsite Medical Equipment Service Coordinator

Omega Medical Imaging LLC; Sanford (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement savings plan

Paid time off

Training and professional development

Opportunity for advancement

Job summary

OMI MedTech in Sanford, FL is seeking a detail-oriented Service Coordinator to streamline service calls from initial request to completion. You will collaborate with customers, field technicians, and vendors to ensure timely responses and accurate documentation in a fast-paced environment.

Ideal candidates bring 2+ years in service coordination or related roles, strong communication, and a proactive approach to problem-solving.

Qualifications

• 2+ years of experience in service coordination, dispatch, customer service, operations, or a similar role.

Responsibilities

• Serve as a primary point of contact for customers requesting service and repairs.
• Coordinate with field service technicians to keep service calls moving efficiently.
• Communicate service status, scheduling information, parts availability, and next steps with customers.
• Help prioritize service requests based on customer needs and urgency.
• Create and send customer quotes for repairs, parts, and services.
• Research, identify, and source replacement parts and equipment.
• Request pricing and availability from manufacturers, distributors, and vendors.
• Follow up on open quotes, parts orders, and outstanding service calls.
• Review technician service documentation and help ensure jobs are properly completed and closed.
• Assist with purchase orders, parts tracking, shipping, RMAs, and other service-related logistics.
• Maintain accurate customer, equipment, and service information.
• Work closely with the operations team to improve scheduling, communication, documentation, and efficiency.
• Identify problems before they become customer issues.

Skills

Service coordination

Customer service

Communication

Dispatch

Vendor coordination

Quotes

Tools

QuickBooks

Job description

OMI MedTech in Sanford, FL is seeking a detail-oriented Service Coordinator to streamline service calls from initial request to completion. You will collaborate with customers, field technicians, and vendors to ensure timely responses and accurate documentation in a fast-paced environment.

Ideal candidates bring 2+ years in service coordination or related roles, strong communication, and a proactive approach to problem-solving.