Service Coordinator

Andersen Corp.; Saco (ME); On-site; USD 27,552 - 35,817; Full time

Job summary

Esler Companies LLC in Maine is seeking a detail-oriented scheduling coordinator to take inbound and outbound calls, maintain service schedules for technicians, and quote parts and labor for non-warranty work. The role requires accurate documentation and reliable phone and typing skills.

This hourly position offers $23 per hour, a team-driven environment, and equal-opportunity employment. You will verify payments before scheduling, scan orders into the customer file, and collaborate with

Qualifications

• Customer service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls, including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Document at every point of action and customer contact.
• Scan service orders and confirmations into the correct customer's electronic file.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

MS Excel

Phone etiquette

Adaptability

Operations knowledge

Job description

Responsibilities

• Take both inbound and outbound scheduling calls, including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Document at every point of action and customer contact.
• Scan service orders and confirmations into the correct customer's electronic file.
• Perform other duties as assigned.

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401(k) with 50% match up to 6% of annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Pay $23 hourly.

We are a proud equal‑opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug‑free workplace for all teammates.

We participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt‑out at any time.