Service Coordinator

Renewal by Andersen Corporation; Saco (ME); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your %

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies LLC in Maine is seeking a scheduling coordinator to manage inbound and outbound calls, maintain service schedules for Technicians, and quote parts and labor for non-warranty work. The role requires strong customer service, Excel skills, and the ability to work independently or with a team.

We offer medical/dental/vision insurance, a 401(k) with match, PTO, holidays, and tuition reimbursement; pay is $23 per hour and we participate in E-Verify.

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Excel

Phone handling

Adaptability

Operations knowledge

Tools

MS Office

Job description

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Pay $23 hourly.

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.