Service Coordinator

Andersen Corp.; Denver (CO); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Health Insurance

Tuition Reimbursement

401k Match

Paid Time Off

Paid Holidays

Volunteer Time

Job summary

Esler Companies LLC in Denver, CO is seeking a detail-oriented Service Scheduler to manage inbound and outbound scheduling for our service team. You will handle voicemails, coordinate technician appointments, quote parts and labor for non-warranty work, and ensure payments are verified before orders are placed.

Ideal candidates excel in customer service, communication, and teamwork, with proficiency in MS Office and Excel.

Qualifications

• Experience in customer service required.
• Strong communication skills in both oral and written forms.
• Able to work independently and in a team.
• Proficient with MS Office, especially Excel.
• Comfortable typing and answering calls.
• Adaptable to feedback and changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take inbound and outbound scheduling calls, including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer's electronic file.
• Other duties as assigned.

Skills

Customer Service

Oral Communication

Written Communication

Teamwork

Tools

MS Office Suite

Excel

Job description

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer's electronic file.
• Other duties as assigned.

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Benefits

• Medical, Dental, and Vision Insurance.
• Teammate Assistance Plan.
• Tuition Reimbursement.
• 401k with 50% match up to 6% of your annual pay.
• Paid Time Off.
• Company Paid Holidays.
• Paid Volunteer Time.
• And more!

Pay

Pay $24 - $25 hourly.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.